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Apple Pencil 2 not working on iPad 12.9 6th gen following iPadOS 17 update

Following an update to iPad OS 17, my Apple Pencil stopped working. The Apple Pencil is connecting and fully charged. I attempted to forget device and add it back. And rebooted multiple times. The iPad is connecting to the Pencil and showing the battery level but it is not writing or working at all.

iPad Pro (6th generation)

Posted on Sep 19, 2023 10:25 AM

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Question marked as Top-ranking reply

Posted on Sep 19, 2023 3:57 PM

I use my Apple Pencil daily and used it right before the upgrade. Immediately following the upgrade it stopped working. Don’t think the issue is with the Pencil but with the update. Will reach out to support and escalate.

3 replies

Sep 19, 2023 10:28 AM in response to DirkTT

These support pages may be helpful with pairing and use of the Pencil with your iPad:

Connect Apple Pencil with your iPad - Apple Support

Charge your Apple Pencil and check the battery - Apple Support


If you continue to experience difficulties, here is one of the better troubleshooting guides:

https://appletoolbox.com/apple-pencil-not-working-heres-our-troubleshooting-guide/


Be aware that if your Pencil has been set-aside for an extended period, unused and uncharged, the Pencil battery may have been damaged through deep discharge. In common with all Li-ion batteries, they must always have some level of charge.


The tiny internal Li-ion battery is susceptible to permanent/irreversible damage through being left discharged for long periods. Even some “new” pencils can exhibit signs of failure out-of-the-box if they are “old stock”. 


It is essential that if you have an Apple Pencil that you charge it regularly - whether used or not - so as to protect the battery from deep-discharge. Do not allow a pencil to remain in low-charge state for any period of time - as the internal battery will fail, rendering the Pencil useless. Setting aside an unused Pencil, for extended periods, is a recipe for premature death of the Pencil battery.


If the Pencil Battery has failed, the only remedy is to replace the Pencil. If the battery has failed and your pencil is within its one-year warranty, you should look to having it replaced by your retailer or at an Apple Store.


Gentle warming of the Pencil (such as placing on a hot water radiator), prior to attempting charging of the Pencil, can sometimes resurrect a dead Pencil battery.



If you continue to experience difficulties, you might be best advised to seek assistance directly from from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively, you can initiate and manage your support cases from Apple devices using the excellent Apple Support App. If not already installed, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044


You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad and Pencil:

Genius Bar Reservation and Apple Support Options - Apple


Apple Pencil 2 not working on iPad 12.9 6th gen following iPadOS 17 update

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