My iPhone is showing 'not genuine part' message after I sent it to Apple for maintenance

I sent it for maintainable sue to battery swelling issue and I did authorize to proceed with maintenance but when I get it it is showing not genuinely parts on battery and screen??


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iPhone 11, iOS 17

Posted on Sep 21, 2023 12:35 PM

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Question marked as Top-ranking reply

Posted on Sep 23, 2023 3:25 PM

Either where you sent your iPhone in for repair was not an Apple Authorized Service Provider, and thus, used non-Apple parts, or they were and did not perform the repair properly.


For the latter, I suggest you contact them again to get the phone serviced again. For the former, there is nothing that Apple can do to assist you with this matter.


Ref:

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Question marked as Top-ranking reply

Sep 23, 2023 3:25 PM in response to Sammykandel

Either where you sent your iPhone in for repair was not an Apple Authorized Service Provider, and thus, used non-Apple parts, or they were and did not perform the repair properly.


For the latter, I suggest you contact them again to get the phone serviced again. For the former, there is nothing that Apple can do to assist you with this matter.


Ref:

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My iPhone is showing 'not genuine part' message after I sent it to Apple for maintenance

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