You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Download JPG from iCloud (Windows)

Hello!

I always downloaded photos and videos in JPG and MP4 format from iCloud. But now I can download photos only in HEIC and MOV format. If I change the download options, it works only for one file! If I try to download more than one file, I still get a HEIC and MOV. I need to download a lot of files in JPG and MP4 format.

I didn't have these problems before.

Before this, I just clicked the download button and received the JPG and MP4 format. But now it doesn't work.

iPhone 13 Pro Max, iOS 16

Posted on Sep 30, 2023 6:05 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 6, 2023 1:26 PM

Confirmed:


Couldn't find this posted anywhere else so I recently contacted Apple support and they confirmed:

 

If you download your photos from the iCloud website to your PC, you can currently only download photos/videos in jpeg/mp4 format if you click on the photo/video one at at time and manually click the download "most compatible" option.

 

If you try to select and download more than 1 item at once (where it will download in a zip file), no matter which download option you choose, the files will download in HEIC/MOV format, and be uncompressed. This was not the case 1 week ago, downloading up to 1000 items in the format you wanted was no problem.

 

Apple updated their iCloud website a week ago and this bug has yet to be fixed. It may not be the best way to pull photos from an iPhone to your PC to have personal copies but up until last week, it was at least reliable.

 

For reference a 4min 30sec video recorded in 4k60 hdr on an iphone 13 pro is over 3GB in mov format but downloads in mp4 format at just above 120MB.

3 replies
Question marked as Top-ranking reply

Oct 6, 2023 1:26 PM in response to Don_Diego52

Confirmed:


Couldn't find this posted anywhere else so I recently contacted Apple support and they confirmed:

 

If you download your photos from the iCloud website to your PC, you can currently only download photos/videos in jpeg/mp4 format if you click on the photo/video one at at time and manually click the download "most compatible" option.

 

If you try to select and download more than 1 item at once (where it will download in a zip file), no matter which download option you choose, the files will download in HEIC/MOV format, and be uncompressed. This was not the case 1 week ago, downloading up to 1000 items in the format you wanted was no problem.

 

Apple updated their iCloud website a week ago and this bug has yet to be fixed. It may not be the best way to pull photos from an iPhone to your PC to have personal copies but up until last week, it was at least reliable.

 

For reference a 4min 30sec video recorded in 4k60 hdr on an iphone 13 pro is over 3GB in mov format but downloads in mp4 format at just above 120MB.

Sep 30, 2023 6:23 PM in response to Don_Diego52

Don_Diego52 Said:

"Download JPG from iCloud (Windows) [...]I need to download a lot of files in JPG and MP4 format. I didn't have these problems before.[...]"

-------


Compress these to Save the Filetype:

If you compress the files into a ZIP file, *** will remain intact. So, try uploading them as a compressed (ZIP) file.

  1. Compress: the files on a PC
  2. Upload: the compressed file to iCloud
  3. Download: the ZIP file
  4. Decompress: the ZIP File on the Mac

Download JPG from iCloud (Windows)

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.