You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

📰 Apple introduces the 2025 Black Unity Collection

Inspired by the rhythm of humanity, a new Apple Watch Black Unity Sport Loop, watch face, and iPhone and iPad wallpapers honor Black History Month. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My phone is frozen and I can’t turn it off

my iPhone 14 Max Pro has suddenly froze and now I cannot do anything with I

iPhone 14 Pro Max, iOS 17

Posted on Oct 2, 2023 9:20 AM

Top-ranking reply

lil-Sebastian13

Level 3

742 points

Posted on Oct 2, 2023 9:30 AM

Hello there,

Try following these steps to force restart your phone. Hold the side button for AT LEAST 60 seconds. If the phone doesn't come back on or does not display an Apple logo, try again while plugged into a charger or computer.

Press and quickly release the volume up button.
Press and quickly release the volume down button.
Press and hold the side button until you see the Apple logo.

If your iPhone won't turn on or is frozen - Apple Support

View in context

My phone is frozen and I can’t turn it off

Similar questions