Hello, I bought a used Mac and I can't log in with the login password to the computer. I checked it and it's correct. What should I do now? It still says "your account is locked".

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Level 1

4 points

Hello, I bought a used Mac and I can't log in with the login password to the computer. I checked it and it's correct. What should I do now? It still says "your account is locked".

MacBook Air (M2, 2023)

Posted on Oct 2, 2023 10:37 AM

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Answer 1

ku4hx

Level 7

23,688 points

Oct 2, 2023 2:47 PM in response to zdenko48

Take it back to the seller. They obviously gave you incorrect data if they supplied the password. And that would never have happened if the computer was properly set up for resale.

It should have started up to the setup screen where you supply answers to maybe six questions two of which were for the password and user name you supply.

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Hello, I bought a used Mac and I can't log in with the login password to the computer. I checked it and it's correct. What should I do now? It still says "your account is locked".

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