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Ipad Pro 11" M2 will not do USB-C to HDMI out. Dongle works fine with Macbook Air M1, and older 2018 iPad, but this one won't connect.

I have tried everything. I tried to connect my Ipad Pro 11" M2 OS 17.0.2 via usb-c dongle to HDMI going to a single source. I've tried 2 different monitors, 2 different TVs and nothing. The first time I tried it the original monitor showed up in the display settings, but it didn't send any video to it, and I was unable to adjust any settings. I've since tried an array of other devices including the original monitor over 20 times, and it will not send any picture to any of them and none of them show in display settings. I have tried with and without stage manager turned on and I have hard rebooted numerous times, nothing works. The dongle works fine with Macbook Air M1.


Is this just broken in 17.0.2?

iPad Pro

Posted on Oct 2, 2023 9:05 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 3, 2023 6:20 AM

The issue is most likely with your iPad - as for the vast majority, HDMI is still working as expected with iPadOS 17.0.2.


Are you using an Apple USB-C Digital AV Multiport Adapter with your iPad Pro M2, or a third-party HDMI Adapter or USB-C hub?


Begin with a forced-restart of your iPad - as this will often clear an isolated software issue:


Force restart iPad (models with Face ID or with Touch ID in the top button)

If your iPad doesn’t have the Home button, do the following:

  1. Press and quickly release the volume button nearest to the top button.
  2. Press and quickly release the volume button farthest from the top button.
  3. Press and hold the top button.
  4. When the Apple logo appears, release the top button.




Force restart iPad (models with the Home button)

Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.




If the problem persists after performing the restart, it may be necessary to reset your iPad settings. While this reset will not cause any loss of data, as a precaution, it is always wise to ensure that you have a current iCloud or iTunes backup before performing the reset:

How to back up your iPhone, iPad, and iPod touch - Apple Support


When you are happy to proceed, you can perform the reset from iPad settings:

Settings > General > Transfer or Reset iPad > Reset > Reset All Settings


If the problem still doesn’t clear, the next step is to reset the iPad to factory settings:

Restore your iPhone, iPad, or iPod to factory settings - Apple Support


Otherwise, you would be best advised to seek assistance directly from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively and perhaps easier, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044


You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad - and you can explore your available options:

Genius Bar Reservation and Apple Support Options - Apple

Similar questions

1 reply
Question marked as Top-ranking reply

Oct 3, 2023 6:20 AM in response to Dreamhawke

The issue is most likely with your iPad - as for the vast majority, HDMI is still working as expected with iPadOS 17.0.2.


Are you using an Apple USB-C Digital AV Multiport Adapter with your iPad Pro M2, or a third-party HDMI Adapter or USB-C hub?


Begin with a forced-restart of your iPad - as this will often clear an isolated software issue:


Force restart iPad (models with Face ID or with Touch ID in the top button)

If your iPad doesn’t have the Home button, do the following:

  1. Press and quickly release the volume button nearest to the top button.
  2. Press and quickly release the volume button farthest from the top button.
  3. Press and hold the top button.
  4. When the Apple logo appears, release the top button.




Force restart iPad (models with the Home button)

Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.




If the problem persists after performing the restart, it may be necessary to reset your iPad settings. While this reset will not cause any loss of data, as a precaution, it is always wise to ensure that you have a current iCloud or iTunes backup before performing the reset:

How to back up your iPhone, iPad, and iPod touch - Apple Support


When you are happy to proceed, you can perform the reset from iPad settings:

Settings > General > Transfer or Reset iPad > Reset > Reset All Settings


If the problem still doesn’t clear, the next step is to reset the iPad to factory settings:

Restore your iPhone, iPad, or iPod to factory settings - Apple Support


Otherwise, you would be best advised to seek assistance directly from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively and perhaps easier, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044


You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad - and you can explore your available options:

Genius Bar Reservation and Apple Support Options - Apple

Ipad Pro 11" M2 will not do USB-C to HDMI out. Dongle works fine with Macbook Air M1, and older 2018 iPad, but this one won't connect.

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