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Emails not deleting Mac Mail

I have been using Mac Mail for years. In the past year or so, I find that when I attempt to delete an email it (sometimes) just stays in my "All Inboxes" folder. It doesn't go away. This happens on occasion - not always. It's very confusing, thinking I've perhaps deleted incorrectly. Usually, after this occurs, I switch to a different folder, then return to the "All Inboxes" folder and the email is gone. Just what a user needs... another occasional source of confusion and a couple of extra clicks.


I don't use gmail, etc. -- this MUST be a system issue. Apple -- please look into this and create a proper fix.

Windows, Windows 6

Posted on Oct 6, 2023 10:06 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 7, 2023 4:21 PM

Give this a try: boot into Safe Mode according to How to use safe mode on your Mac and test to see if the problem persists. Reboot normally and test again.


NOTE 1: Safe Mode boot can take up to 3 - 5 minutes as it's doing the following; 

• Verifies your startup disk and attempts to repair directory issues, if needed

• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)

• Prevents Startup Items and Login Items from opening automatically

• Disables user-installed fonts 

• Deletes font caches, kernel cache, and other system cache files


NOTE 2: if you have a wireless keyboard with rechargeable batteries connect it with its charging cable before booting into Safe Mode. This makes it act as a wired keyboard as will insure a successful boot into Safe Mode.


4 replies
Question marked as Top-ranking reply

Oct 7, 2023 4:21 PM in response to hardswing

Give this a try: boot into Safe Mode according to How to use safe mode on your Mac and test to see if the problem persists. Reboot normally and test again.


NOTE 1: Safe Mode boot can take up to 3 - 5 minutes as it's doing the following; 

• Verifies your startup disk and attempts to repair directory issues, if needed

• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)

• Prevents Startup Items and Login Items from opening automatically

• Disables user-installed fonts 

• Deletes font caches, kernel cache, and other system cache files


NOTE 2: if you have a wireless keyboard with rechargeable batteries connect it with its charging cable before booting into Safe Mode. This makes it act as a wired keyboard as will insure a successful boot into Safe Mode.


Oct 7, 2023 11:12 AM in response to hardswing

We are an Apple support community of users just like you.


We offer tech support solutions, hopefully, on software and firmware matters. Hardware issues are the exclusive domain of Apple, Inc.


If you have issues with how Apple does things, you must get with Apple, Inc


You can also contact Official Apple Support: Official Apple Support. Which is not this community.


Emails not deleting Mac Mail

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