Why am I being charged for a cancelled subscription from App Store?

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Level 1

5 points

Why am I being charged for a cancelled subscription from App Store?

I have received a payment that is challenging to identify because there is no clear link between the payment charge and the associated product. This lack of connection poses a high risk of potential fraud. To investigate further, I searched within the Apple subscription, and after several attempts, I discovered that the product's subscription has already been cancelled and noted it down.

the payment details that received through sms is below:

صباح الخير فواز

نشكرك على استخدامك خدمة الدفع المباشر من stc لدى متجر تطبيقات ابل.

بناءً على طلبك تمت عملية الشراء في خدمة Apple MN0D4KX6J3 بقيمة 29.99 ريال بنجاح.

للاطلاع على المشتريات أو الغائها, تفضل بزيارة الرابط التالي:

عرض سجلّ الشراء لـ App Store و iTunes Store وخدمات وسائط Apple الأخرى - Apple دعم (SA)

*الأسعار شاملة ضريبة القيمة المضافة 15% لعملاء المفوتر. أما لعملاء مسبق الدفع، لا تنطبق الضريبة لتحصيلها مسبقًا عند عملية شحن الرصيد.

يومك سعيد

[Re-Titled by Moderator]

Posted on Oct 13, 2023 8:40 PM

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Answer 1

Top-ranking reply

Allan Jones

Level 9

72,398 points

Oct 13, 2023 9:40 PM in response to Anezifa

You are not addressing Apple here. This is a community of other end users providing mutual help with tech issues. We can no access to Apple records of any kind so there is no final resolution for this type of issue here.

Start here to see if Apple shows a record of the purchase:

View your purchase history for the App Store, iTunes Store, and other Apple media services - Apple Support

If that does not show a record of the purchase, or a purchase by a person with whom you allow Family Sharing, it is possible that this is a scam from someone posing as Apple. It happened to us.

If Apple does NOT show a record of the charge, only your credit card issuer or financial institution can fix this. It is a common scam.

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Answer 2

Anezifa Author

Level 1

5 points

Oct 13, 2023 11:05 PM in response to Allan Jones

Thank you for responding. I would like to clarify that none of my family members have access to my ID, so your assumption is incorrect. I accidentally marked your reply as the best answer. Resolving this issue through the Apple Store has proven to be quite challenging. Apple should consider providing a more straightforward and user-friendly support process to prevent such confusion.

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Why am I being charged for a cancelled subscription from App Store?

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