new iPhone won't charge

paulinefromtuscaloosa wrote:

Advertised as "factory sealed new iPhone".

So you are aware, Apple discontinued selling the iPhone 11 Pro Max three years ago.

The fact you saw the non-Apple parts message means not only is the iPhone not brand new, but in addition it had been serviced by a non-authorized Apple Service Provider.

Get a refund if possible.

Was the price “too good to be true”? Now you know why.

paulinefromtuscaloosa wrote:

New iPhone 11 Pro max

Presumably this means it’s new to you, not brand new from a factory sealed box.

See this article.

If your iPhone or iPod touch won't charge - Apple Support

Hope you can get your refund - otherwise it’s an expensive lesson.

Good luck, and enjoy your future Apple products.