You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Software updateI don’t understand what to do about these updates it won’t let me update it

Software update the phone is not letting me do it

iPhone 7, iOS 14

Posted on Oct 20, 2023 5:23 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 20, 2023 5:32 PM

Your iPhone 7 can only update to iOS 15.7.9, no further.


Go to Settings > General > Software Update.


This link will show you how to update your iPhone, iPad, or iPod touch using WiFi -

Update your iPhone or iPad - Apple Support


This link will show you how to update using your computer -

Update iOS on iPhone - Apple Support


If your iPhone won't update -


Can you post a screenshot of the whole screen, it could reveal why you aren't able to update.


Make sure you:

• Are using a WiFi connection (not a hotspot).

• You have an active cell signal (You need both WiFi and cellular service to perform the upgrade).

• Are not using a VPN connection.

• Have your battery charged at least 50%. Better yet, keep it plugged in during the update.

• Do not have power save mode turned on.

• Do not have a beta version installed.

• You have at least 10 gigs of storage available.


Click on this link on what to do if you can't update your phone -

If your iPhone or iPad won't update – Apple Support (UK)


2 replies
Question marked as Top-ranking reply

Oct 20, 2023 5:32 PM in response to grama08

Your iPhone 7 can only update to iOS 15.7.9, no further.


Go to Settings > General > Software Update.


This link will show you how to update your iPhone, iPad, or iPod touch using WiFi -

Update your iPhone or iPad - Apple Support


This link will show you how to update using your computer -

Update iOS on iPhone - Apple Support


If your iPhone won't update -


Can you post a screenshot of the whole screen, it could reveal why you aren't able to update.


Make sure you:

• Are using a WiFi connection (not a hotspot).

• You have an active cell signal (You need both WiFi and cellular service to perform the upgrade).

• Are not using a VPN connection.

• Have your battery charged at least 50%. Better yet, keep it plugged in during the update.

• Do not have power save mode turned on.

• Do not have a beta version installed.

• You have at least 10 gigs of storage available.


Click on this link on what to do if you can't update your phone -

If your iPhone or iPad won't update – Apple Support (UK)


Software updateI don’t understand what to do about these updates it won’t let me update it

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.