You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

📢 Newsroom Update

The new iPad mini is available today. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPad says preparing update but won’t update

Trying to update iPad and it won’t get past preparing to update to 16.7.2

iPad, iOS 10

Posted on Oct 28, 2023 5:36 AM

Reply
1 reply

Oct 28, 2023 5:38 AM in response to Twfarrell1975

If your iPad is stuck on "Preparing to Update," you can try the following steps to resolve the issue:


1. Check your Wi-Fi connection: Ensure that your iPad is connected to a stable Wi-Fi network. A weak or unstable connection can cause update issues.


2. Free up storage: Make sure your iPad has enough free storage space for the update. You may need to delete unnecessary files or apps to create space.


3. Restart your iPad: Try restarting your iPad by pressing and holding the power button until the slider appears. Then, slide to power off and turn it back on.


4. Reset network settings: Go to Settings > General > Reset > Reset Network Settings. This will reset your network settings, including Wi-Fi passwords, so be sure to have those handy.


5. Try a different network: If possible, try updating your iPad on a different Wi-Fi network, such as at a friend's house or a public Wi-Fi hotspot.


6. Use iTunes: Connect your iPad to a computer with iTunes, and check if you can update it through iTunes.


7. Force restart: If none of the above works, you can try a force restart. The process varies depending on your iPad model, so you may need to look up specific instructions for your device.


If the issue persists, it might be a good idea to contact Apple Support for further assistance, as there could be an underlying problem with your iPad that requires professional attention.

iPad says preparing update but won’t update

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.