iMessage/Facetime not working. Phone number unavailable for sharing.

Has been happening for a while now. Almost a full month of troubleshooting. Started on my iPhone 11. Upgraded to a 15. Issue carried over to new phone.


Steps that I have tried:

  1. turn imessage/facetime on/off. Nope
  2. Restart phone after signing out of apple ID and turning off imessage/facetime. Nope
  3. Reset network settings. Nope
  4. Factory reset. Nope.
  5. iOS update from 16 to 17. Nope.
  6. Changed PW for apple ID. Nope.
  7. All the available apple troubleshooting for this issue. Nope
  8. Went to my service provider. Nope
  9. Went to a 3rd party apple-certified support store. Nope.


The only thing I have not tried yet is an iOS rollback, but the issue started before I even upgraded to 17.1.

iPhone 15, iOS 17

Posted on Nov 6, 2023 11:14 AM

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7 replies

Nov 6, 2023 1:43 PM in response to Perryqui

Perryqui wrote:

1. Has been happening for a while now. Almost a full month of troubleshooting. Started on my iPhone 11. Upgraded to a 15. Issue carried over to new phone.

Steps that I have tried:
turn imessage/facetime on/off. Nope
2. Restart phone after signing out of apple ID and turning off imessage/facetime. Nope
3. Reset network settings. Nope
4. Factory reset. Nope.
5. iOS update from 16 to 17. Nope.
6. Changed PW for apple ID. Nope.
7. All the available apple troubleshooting for this issue. Nope
8. Went to my service provider. Nope
9. Went to a 3rd party apple-certified support store. Nope.

The only thing I have not tried yet is an iOS rollback, but the issue started before I even upgraded to 17.1.

If you can’t turn on or sign in to iMessage or FaceTime on your iPhone - Apple Support

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iMessage/Facetime not working. Phone number unavailable for sharing.

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