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User profile for user: tomasjon
tomasjon Author
User level: Level 1
4 points

Cannot update MacBook Pro to macOS Sonoma

Hi everyone, hope you can help me. I tried multiple times to update my MacBook with Ventura 13.2.1 but each time I couldn't. First I tried with Sonoma 14.1.1, then to Ventura 16, but both updates failed. I even looked in this community and done it in safe mode, but same results. It downloads the necessary GB but then it says "Failed to prepare the software update. Please try again." I got this MacBook from my work, if that info helps.

MacBook Pro 13″, macOS 13.2

Posted on Nov 8, 2023 1:59 PM

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User profile for user: neuroanatomist
neuroanatomist
User level: Level 9
50,173 points

Posted on Nov 23, 2023 3:57 PM

That’s a hardware problem. For the past several years, Mac notebooks have had the memory soldered to the logic board. That means the only thing you can do is contact Apple for service. If you choose to have it repaired, they’ll replace the logic board. Since the storage is also soldered on, back up your Mac before taking/sending it in – everything will be gone when you get it back.

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User profile for user: neuroanatomist
neuroanatomist
User level: Level 9
50,173 points

Nov 23, 2023 3:57 PM in response to tomasjon

That’s a hardware problem. For the past several years, Mac notebooks have had the memory soldered to the logic board. That means the only thing you can do is contact Apple for service. If you choose to have it repaired, they’ll replace the logic board. Since the storage is also soldered on, back up your Mac before taking/sending it in – everything will be gone when you get it back.

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Cannot update MacBook Pro to macOS Sonoma

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