You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Restore iPad with Apple Configurator 2 without updating iOS

We have a device that the users' couldn't remember the PIN and just kept guessing until they completely disabled the iPad and then rebooted. So I'm unable to take any action via our MDM. I need to restore it with Configurator without upgrading the version of iOS it's running. It uses an app that only supports up to 16.6 currently with iOS 17 support coming "sometime" in December.


Is this possible?

iPad Pro (6th generation)

Posted on Nov 29, 2023 1:43 PM

Reply
2 replies

Restore iPad with Apple Configurator 2 without updating iOS

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.