You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iCloud gone wrong - Local desktop file can't be deleted, some folders/files invisible in Finder...and more!

I must have done something very wrong, but I don't know what. (This is on a new iMac M3 running Sonoma 14.2.1)


Brief story: a few weeks ago I decided to finally buy some iCloud storage and sync my photos, etc. Shortly after that I decided to do the Desktop and Documents as well.


Here's the situation I find myself in now:


Problem 1: There is still a local Documents Folder in my home folder (should it even be there?) with very different files than the iCloud folder, and infuriatingly none of them can be deleted, compressed, or anything else, I get an error -43 if I try. Many of them are also doubled, for instance there is a Finances folder and also a Finances 2 folder. Neither one can be operated on without generating an error -43. I get the feeling there was an incomplete sync or something?


Here's a screen shot after trying to send "Finances" to the trash.



I tried repairing the disk...twice! No difference. What can I do?


Problem 2: The Documents folder in iCloud seems OK, and I THINK it has all my latest files. But at least a few files/folders are invisible in the Finder on my Mac!?! iCloud.com shows them just fine, and looking at the flags for those items in Terminal shows nothing amiss. But they are invisible in the Finder folder. Command-Shift-. makes them appear in gray, just like "normal" invisible files, but I don't understand why they are invisible in the first place. How can I fix this? Running chflags in the Terminal didn't change anything.


There's a basic question about all this I still don't understand: If I use the "Documents and Desktop" option in iCloud, should there still be a Documents and Desktop folder in my Home folder? Shouldn't the iCloud folders replace the "official" ones (the ones with the special icons)? I can't imagine that there should still be a non-synced, local, "official" Documents folder in my home folder, but that seems to be the case.




Sorry for the novel, but I've been struggling with this all day and I wanted to get most of the details down. Really looking forward to some insight, and hopefully some solutions.

iMac 24″

Posted on Dec 28, 2023 10:06 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 29, 2023 12:21 PM

The end of the story (I hope): Fearing the worst (but not having much to lose) I just turned off iCloud drive completely on the iMac. Lo and behold, the offending Documents folder was emptied, and everything was completely cleaned up. Then I restarted iCloud Drive, and everything showed up nicely, just like on the laptop. Of course it took several hours to sync up completely, but now I think I'm back on track.


Here's hoping this saga will help someone else down the road...

Similar questions

2 replies
Question marked as Top-ranking reply

Dec 29, 2023 12:21 PM in response to dogrocket

The end of the story (I hope): Fearing the worst (but not having much to lose) I just turned off iCloud drive completely on the iMac. Lo and behold, the offending Documents folder was emptied, and everything was completely cleaned up. Then I restarted iCloud Drive, and everything showed up nicely, just like on the laptop. Of course it took several hours to sync up completely, but now I think I'm back on track.


Here's hoping this saga will help someone else down the road...

Dec 28, 2023 10:22 PM in response to dogrocket

One last bit of info: I have an older Macbook Air, and as an experiment I just upgraded it to Sonoma 14.2.1 and turned on iCloud Desktop and Documents, and everything seems to be working swell! My local Documents and Desktop folders were removed, and the iCloud version have the "official" icons. As I would expect.


Sigh. Do I need to just wipe my new iMac completely and start again or something? I hope not...

iCloud gone wrong - Local desktop file can't be deleted, some folders/files invisible in Finder...and more!

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.