What to do when a refund request is denied on the App Store?

Please help me get back my money. The decision is very unfair. Apple said it was not eligible for refund when in fact I never use that app and that app never existed already from my device still it purchase the subscription without my knowledge. Pleade be fair to us. We needed that money. Please help me it was a big money you took from me.

I have the same issue. I got denied twice. Apple support won’t help. I escalated it to the senior team and they didn’t help me either! It’s a charge of $39.99!!!! I am so upset!!!! I’ve been with apple for so many years and you tell me there’s nothing you can do??? There is ALWAYS someone who can override anything. This has been the worst experience I’ve had with apple. They don’t care to loose a loyal customer of over 10 years for $39.99??? This is RIDICULOUS!!!!!!!

The people responding on this support forum are users like you and we only know what Apple says in its documentation and what our own and other users' experience tells us. Apple does not have much on its criteria for refusing refunds. Here are two sections from Apple Media Services Terms and Conditions - Legal - Apple Media Services - Apple

- "All Transactions are final."

I understand this as meaning Apple is starting from a point where any refund is considered an exception. They can simply say no without having to provide a reason. I understand this can be frustrating but by using the service you agree to the terms.

- "From time to time, Apple may suspend or cancel payment or refuse a refund request if we find evidence of fraud, abuse, or unlawful or other manipulative behavior that entitles Apple to a corresponding counterclaim." Make of this what you will. Think of reasons why somebody may consider your request to be fraud or abuse. Remember, Apple cannot reach out and remove something you have downloaded. They have to trust that your request is sincere and honest, but there may be limits.

You can see if the terms are different for where you live by clicking on this link Legal - Apple Media Services - Apple select your location and then your language.

If you feel you want to discuss a refund request, try to contact a live person using a telephone or chat request.

Click here --> Choose your country or region - Official Apple Support Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.

or:

"See a list of Apple phone numbers around the world." Click here --> Contact Apple for support and service - Apple Support

These articles may also interest you:

You can use Screen Time to prevent unintentional or unauthorized purchases from the App Store and other Apple services. —> Use Screen Time to prevent purchasing - Apple Support

Require a password for App Store and iTunes purchases

Require a password for App Store and iTunes purchases - Apple Support

Use parental controls on your child's iPhone, iPad, and iPod touch - Use parental controls on your child's iPhone, iPad, and iPod touch - Apple Support

Ask To Buy

Set up Ask to Buy - Apple Support

I have requested a refund for my child who spent her money without my permission. He says the invention was made up and starts to figure out what this invention is? My child was able to buy things from his toys without permission and bought many of them separately. I have requested a refund but I am unable to find out the knowledge, can you help me with this?

Nobody here took it from you. The people on this forum are users like yourself, not Apple employees. We can no more give you a refund than you can give us one. I believe I said that 6 months ago too. ;-)

I look at their refund policy this way:

Apple is in charge. They can respond any way they want, they will not give a reason, and there is no recourse. I have learned to live with it.

I am having a very similar issue expect the app made it seem as if I was paying for a MONTH subscription and then I got charged $85!! Talk about a shock! I am currently trying to figure out what to do. Did you ever find a solution?

Nope. You have to call your bank. You pay $1,000 more or less for this these phones and then they won’t refund you or give you a reason for the declined request. This is the last time I purchase an iPhone!!! And to see that there are sooo many people wanting refunds, I’m in shock!! They don’t give a “beep”!!!! Hope you get your money back ❤️🙏🏼

Read this support article for information about how to check the status of a refund for apps or content that you bought from Apple, and long it takes to receive a refund if you are granted one --> Check the status of a refund for apps or content that you bought from Apple - Apple Support

After you request a refund you'll receive a status update by email within 48 hours. If your refund is approved, the funds are applied to the same payment method that you used to buy the item. How long it takes for a refund to appear on your account or statement depends upon the payment method used:

● Store credit—It might take up to 48 hours to see the refund in your Apple Account balance.

● Mobile phone billing—It might take up to 60 days for the statement to show the refund. Processing time might be affected by your carrier. You can contact your carrier for an update.

● Credit and debit cards, Apple Pay, Apple Cash, and all other payment methods—It might take up to 30 days for the statement to show the refund. If you don't see the refund after 30 days, contact your financial institution."

Since the article specifically says "statement", which for me is the thing that arrives monthly in my mailbox, I wonder if you check your daily card transactions if you might see it earlier?

why i cant refund my purchase please how to fix it i want rebunable

jsidd wrote:

What about in-app purchases that aren’t given because the app crashed?

Some in-app purchases can be restored:

If you can't find or use your in-app purchases - Apple Support

• Have you contacted the app developer?
• The developer of the app can give you a promo code to activate the purchase you made.
• What app are you having the problem with?

RedYogi wrote:

you tell me there’s nothing you can do???

Correct, there is nothing I or anybody on this forum reading your post can do. We are just people like you, spending our free time trying to advise others as to what they can do about technical issues with things Apple.

Feedback for Apple will likely get more attention if you send it using: Product Feedback - Apple

Apple may not respond but your comment will be read.

Several things to try:

Have you restarted your device? That sometimes clears up odd issues.

If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open, read this document for suggestions of things to try --> If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open - Apple Support

Delete the app and try to redownload apps and games from Apple --> Redownload apps and games for your Apple devices from the App Store - Apple Support

This support article tells you how to contact an app developer - How to contact an app developer - Apple Support - for problems running an app or problems restoring purchases

This support article tells you how to find the URL for an app in the App Store to report a concern --> Find the URL for content to report a concern - Apple Support

If an app or feature on your device is not working or is restricted, it may have been disabled using Screen Time, or by an IT administrator if you are using a device owned by an employer or educational institution. See how to use Screen Time on an iPhone, iPad, or iPod touch by clicking here --> Use Screen Time on your iPhone or iPad - Apple Support

If you still have problems click here --> Choose your country or region - Official Apple Support Select your country, then a product.

shyanne280 wrote:

I have a similar situation. It is already hard being a college student, I just wanted a free trial to help with some school work, not use my grocery money to pay for something I won’t be using again. I even canceled my subscription.

All free trials will convert to a subscription if not cancelled at least 24 hours before the trial period ends. You did not say when you cancelled the subscription, but sounds like it may not have been done before that time. That would be what was agreed to when you started the free trial. It is a contract to pay just like any other contract you would enter into.

You can try to request a refund, but usually all transactions are final in the App Store. In some cases Apple may provide a compassionate refund, but it should never be expected.

Request a refund for apps or content that you bought from Apple - Apple Support

You said "you". Since Apple is not here, people reading this will see that as meaning them personally. The only people from Apple who are likely to see your post are the forum moderators who make sure posts stay within the forum rules.