Unable to cancel WalkFit subscription from the App Store

same thing happened to me- found out: go to the app >settings and then cancel membership from there- I had paid by Paypal so I went there to my wallet and delete the app as a payee- may show up as Actitech. it did NOT get me back the current billing they took out but it did at least prevented it for Future

Hello~ We are fellow forum members and have no access to your account. Please see the instructions and links that I have already posted or contact Apple Support…

Contact Apple Support - Apple Support

If you want to cancel a subscription from Apple - Apple Support

~Katana-San~

I was finally able to go into the app and click on the account button in the top left corner. There is an option there to delete account and subscription.

Try logging into the app, hit profile in top left corner. Scroll alllllll the way down to the bottom - Manage subscription. Cancel

in there. Good luck

Hello~ How did you download the app? From the App Store? Have you contacted WalkFit?

How to contact an app developer - Apple Support

Also…

Request a refund for apps or content that you bought from Apple - Apple Support

~Katana-San~

I found the email they sent me and was able to cancel from the email.

I don't recall ever signing up for this, I never downloaded the app.

The email, gave me a log in and I was able to cancel it from there.

Try this:

1. Go into app. Go to settings/account/delete account. Add in your email. Delete.
2. You'll get an email that says it was deleted. Send them an email to ask them to confirm they are no longer sending payments.
3. Go into your phone settings/subscriptions.
4. Ensure that you have cancelled the subscription in your phone as well.
5. If these steps don't work, the only way to cancel is to then go through your bank. They will make a fraud claim and likely issue you a new card.

Worst app ever.

Hello~ We are fellow forum members and have no Acc to your account. Please see the instructions and links that I have already posted or contact Apple Support…

Contact Apple Support - Apple Support

~Katana-San~

You might be able to cancel but there seems to be no where that your payment or card information is saved. I’m disputing it with my bank as they said I don’t qualify for a refund but they would give me a “free” year (charged me almost 100.00 Cdn). I’ve also put up bad reviews and hopefully that will help others having to go through this.

I’ve had the same issue. I finally managed to cancel it through my bank. Hope you figured it out

Apple is allowing this app to charge monthly subscriptions outside the App Store without providing an option to cancel, which is clearly deceptive and violates App Store guidelines.

Why can’t we get anyone at Apple to address this issue? I’m deeply disappointed.

If you cancel the app it says you cancel your acct. I tried it. Will up date

It is patently obvious that this UI is intentionally deceptive and burdensome to users to cancel. When directed to their website for the purpose of cancelling, there is a labyrinth preventing the desired action of cancelling. This app should be completely removed from access to the Apple marketplace.

I THINK I cancelled walk-fit, but while my subscription has not yet expired I can not log in at all. There is no where on the app to contact support unless you log in and it recognizes my email but does not allow me to log in. Keeps defaulting to the opening page of user questions. This is a disturbing, poorly designed and apparently scam app.

Same issue, and they are telling me that per their refund policy I may not be refunded for any part of the subscription that I was not aware I had and do not intend to use. It was not shown in the App Store (as their FAQs state). It was charged today and has not been utilized so it is incredibly deceptive to not allow a refund for something I wasn’t even subscribed to.