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I have an iPhone 12mini, iOS 17.4.1 and I have to repeatedly turn off the live captions. I’m not doing anything to turn it back on, I’ll just be doing something on my phone and see the icon in my screen that shows it’s actively listening. I go into accessibility settings and toggle it off but I find it back on again at a later time.
why won’t this stay off and is there any way to disable it permanently?
iPhone 12 mini, iOS 17
Yes. Well a week or so ago I changed some things, so far so good.
I also have issues with my phone taking screenshots while just holding it steady.
One of the Apple techs had me check the following : settings >accessibility> touch> back tap
my double tap was set for screenshot and triple was set for live caption
I set them both to none and so far I haven’t had issue with either.
hope it helps you.
Yes. Well a week or so ago I changed some things, so far so good.
I also have issues with my phone taking screenshots while just holding it steady.
One of the Apple techs had me check the following : settings >accessibility> touch> back tap
my double tap was set for screenshot and triple was set for live caption
I set them both to none and so far I haven’t had issue with either.
hope it helps you.
Solution that has worked so far:
One of the Apple techs had me check the following : settings >accessibility> touch> back tap
my double tap was set for screenshot and triple was set for live caption
I set them both to none and so far I haven’t had issue with either.
Hey there. I’m not using them anywhere, it comes on all by itself. I know sounds impossible right. I’m not hiding it. I literally turn it off. settings >accessibility > live captions > toggle the switch off
it’s an easy off just very frustrating to have to shut it off repeatedly
I have an ongoing case with Apple now
Did you ever get this figured out? I’m having the same issue.
Thanks,
Hi Mkearne3
welcome to the Apple (user-to-user) Community!
Re: "I have an iPhone 12mini, iOS 17.4.1 and I have to repeatedly turn off the live captions" :
"why won’t this stay off and is there any way to disable it permanently?"
Wondering where you are using Live Captions:
Eg in FaceTime Turn on Live Captions in a FaceTime call on iPhone - Apple Support
says:
To stop showing the transcribed conversation on the screen, tap the screen, tap 
at the top of the FaceTime controls, then turn off Live Captions.
Else: Wondering just where you are turning them off ...( eg: you may be just "hiding" them because they return.)
Eg: Go to Settings > Accessibility > Live Captions, then turn off Live Captions (beta).
Apple support's detailed article for iOS 17:
Get live captions in real time on iPhone - Apple Support
says:
"With Live Captions turned on: You can":
. To restore the window, tap 
.____________________
If the situation persists: You can send feedback to Apple to reach those who work behind-the-scenes and can make changes, if others are experiencing similar issues: Web-form for feedback: Feedback - iPhone - Apple
Thank you kindly for your thoughtful reply, and added info. Also, for letting us know Apple are looking into the issue with your ongoing case ... all the best!
I tried your suggestion and saw that it was set to Live Caption when I would do a double tap, so I turned it off. Thanks so much for answering my question!
Live captions won’t stay off
