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Comcast problem with mail

Background - I used comcast as my ISP only because it ate my two previous providers. When I cut the cord, I kept the email as they allowed me to do so. A week ago, my second email account stopped being delivered. I went into comcast using my MacBook Pro and they made me change my password because I hadn't logged into the actual website in a long time - no reason two, mail pulled emails down automatically. I changed the passwords on both my primary and secondary email accounts to the same self-chosen, strong password. Twenty-four hours later, I got into mail on both my phone and my laptop and put in the new password on both accounts, restarted both devices. The secondary account gushed 185 emails at me on both my phone and my laptop.


The primary account now works on my phone but I can't get the password verified on my laptop. At 73, there's just nt enough real estate to read emails on my phone. How can I get my laptop to recognize the password ad verify the account so I see my email there again?

Mac Pro, OS X 10.11

Posted on May 30, 2024 8:54 AM

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May 30, 2024 1:35 PM in response to MarcieRose

Comcast likely has gone to something like this...


Turn Your Access to Third Party Email Programs On/Off in Xfinity Email

To provide our customers with additional security, we added a new checkbox to the Xfinity Email website. This may affect your ability to manage your Xfinity Email (Comcast.net) through third-party programs like Outlook, Google, Apple Mail, Thunderbird and more.

These programs could expose your Xfinity ID and password to fraud and other risks, including the potential for external programs to read, download and delete emails on your behalf.



If you currently use a third-party program to read your email, the security setting is checked by default. If you don’t currently use a third-party program, the setting is unchecked and you won’t have access to these programs. You can easily change this setting at any time by checking the box and turning on access. Here’s how.

How To Update Email Security Settings

Sign in to Xfinity Email using your Xfinity ID and password.

In the top-right corner, click the Gear icon, then select Settings.

Click Security.

Uncheck the box under Third Party Access Security to prevent third-party programs access to your Xfinity Email, or check the box to allow access.


FAQs

Can I still access my Xfinity Email account (Comcast.net) through a third-party program after I check the security box?

Yes, you can manage your Xfinity Email through third-party programs when the Access Security box is checked. If this box is unchecked, you’ll receive an error message when you try to set up your Xfinity Email through a third-party program.

We recommend accessing your Xfinity Email from the Xfinity Email website.

Will this impact me if I have third-party email on my Xfinity account?

No. If you already have a third-party email on your account for verification purposes, you won't be impacted.

What will happen if I don’t disable third-party access?

If you continue to access your Xfinity Email account through a third-party client, you may be more susceptible to potential credential fraud.

Will changing the email security settings affect how I receive emails or manage my mailbox?

If you don’t have the Access Security box checked, you may receive an error message when you try to set up your Xfinity Email through a third-party program. This is the only change you may experience.

https://www.xfinity.com/support/articles/third-party-email-access

Comcast problem with mail

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