ICloud files vanished

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Level 1

4 points

ICloud files vanished

I had a problem with a document that was created on my macbook and was able to access it just fine until today when I just couldn't open it and I could not download it from the ICloud. I don't understand why was it not localy stored on my mac why did I have to download from ICloud but whatever. So I turned off and on the ICloud syncing on my mac to discover that the document and other files went completely missing, they worked just fine the last time I opened them and now they vanished.

MacBook Air 13″, macOS 14.5

Posted on Jun 28, 2024 2:43 AM

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Answer 1

Jun 28, 2024 3:14 AM in response to ASebastian96

Look for folders labeled "iCloud (Archive)" in your user folder, as these may contain copies of your files.
Look for a "moved files" folder in your user directory, which may contain displaced files.

Also, might you have a TimeMachine backup running?

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Answer 2

Jun 28, 2024 2:55 AM in response to ASebastian96

What happened when you tried accessing the file(s) from https://www.icloud.com/?

Was the file(s) there but not openable, or not there at all?

If you deleted it from iCloud Drive accidentally, you can recover it within 28 days:

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Answer 3

ASebastian96 Author

Level 1

4 points

Jun 28, 2024 3:04 AM in response to The_Knowledge_Seeker

Hello, I also looked for them on the icloud website, and they are missing there too, also checked the recently deleted folder, they are not there, I did not delete them. The file was jut not openable before I turned off the icloud service from the settings and now after I turned it back on it's not there at all, is just really frustrating that a file i was using constantly and had no issues with a week prior just vanished, and I don't know why that happened.

Later edit: The error that I got while trying to acces the files was "Couldn't communicate with helper application"

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Answer 4

ASebastian96 Author

Level 1

4 points

Jun 28, 2024 3:22 AM in response to The_Knowledge_Seeker

I checked the user folder, found a "iCloud (Archive)" folder as well but they were not there, also was wondering why is it showing that i have 4.7 gb on Iclous but only 2gb on disk.

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