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Signing into device that was purchased from another individual

I just purchased an ipad mini for my son. The previous owner did a factory reset. However when I get to the Hello screen it is asking for a password. Nothing is working. What do I do?

iPad mini (1st generation)

Posted on Sep 5, 2024 1:04 PM

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1 reply

Sep 5, 2024 1:29 PM in response to krullster

If you see a "Locked To Owner" message, one referring to iCloud locked, or activation locked:


Take it back to the person from whom you received it. Get them to do the things in this support article or ask for a refund --> What to do before you sell, give away, or trade in your iPhone or iPad - Apple Support There is no way to discover the owner of a device unless they left a message to display on the device when it is turned on, or the person who gave you the device knows them.


Read this article about removing Activation Lock --> How to remove Activation Lock - Apple Support Unless you have the account information that set the lock, the original receipt from Apple or an Apple approved vendor, or can demonstrate legal inheritance from a deceased owner, you cannot remove the lock; return or recycle the device.


From the very bottom of Apple Trade In - Apple :

"Does Apple offer recycling?

Yes. Apple Trade In lets you recycle any Apple device (including devices from Apple-owned brands) at any Apple Store and on Apple for free. That includes your batteries and old electronic products as well as free, on-demand packaging recycling for our commercial, education, and institutional customers. When we receive your device, it will be thoroughly inspected to determine if components can be recycled or reused. Whether recycled or reused, all activities relating to the processing of your device will be managed in an environmentally responsible way."


Signing into device that was purchased from another individual

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