You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
I am trying to get into my new MacBook but the caps lock key won’t release. I have restarted the computer but no joy, it’s still locked. I need help!
[Re-Titled by Moderator]
If you have a Mac with an Intel processor (this won’t work for the Apple M-series processors):
Since it is new, contact Apple. I would not accept a Mac with an inoperative Caps Lock key, not for a moment. Return it if necessary, then immediately buy another. Hopefully they will have some common sense and just let you exchange it for a new one on the spot.
Start here: Official Apple Support
Caps lock key not responding after restarting my MacBook
