Overnight I installed the iOS 18 update. Since then my eSIM card has been deleted. I’ve contacted my carrier but they can’t text me a link because text isn’t working. My iPhone 15 Pro Max is now a paperweight. Anyone else having issues?
[Re-Titled by Moderator]
iPhone 15 Pro Max, iOS 18
Latest iOS 18.1.1 - iPhone 15 Pro Max - Just had "SIM FAILURE" pop up, no Cellular menu at all, T-Mobile couldn't get anything to re-add, Apple support is worthless - There's no problem with your phone.
Right...
I have actually had the EXACT same experience on my 15 pro, including every troubleshooting step, and the resulting trauma. Both my provider (T-Mobile) and Apple support techs have noted that the eSIM profile has essentially disappeared and for some reason, will not restore after a factory reset. And since it’s strictly a software issue, Apple cannot detect any hardware issues and refers users to the network provider. Provider says everything looks good on their network and refers you back to Apple.
UPDATE: The issue was finally resolved. After 2 trips to the Apple Store and a trip T-Mobile, a senior Apple technician (on the phone with me and the T-Mobile assistant) scheduled me for a repair. Going into the Apple Store for the 3rd time, this time the genius ran diagnostics and actually found a “No SIM” error on their end. They took my phone and shipped it back to me a week later. They ended up replacing the motherboard. Called up T-Mobile and they were able to push the eSIM to my phone.
I am currently having the same issue. iPhone 15 Pro Max, iOS 18.3.2 , eSIM not functioning. Asked my server, gave me an new line, still not working. I went to this genius bar appointment, Apple service store says that my device is alright. Apple service was not at all helpful. Have booked an appointment again. Don’t know what to do now
When I’ve had eSIM issues in the past the solution has always been with the carrier. I use AT&T and their OTA push eSIM fixes are effective maybe 25% of the time. If I go into the carrier’s corporate store it’s fixed every time in about 10 minutes.
If you haven’t been to your carrier’s retail store, that’s what I’d do before another Apple appointment.
I have gone directly to AT& T. Four times. Literally spending about 13 hrs total. So frustrating. Their solution is for me to upgrade my phone which I don’t not want to extend my contract with them another 36 months because of this.
Same. iPhone 14. First esim started misbehaving. Updated to iOS18.4 – 1 esim disapped compleately, another was showing "no sim".
The UI of Settings app on iphone is messed up, no more "add esim" feature. No half of the settings in physical sim.
Two weeks earlier same happened with a second phone, exactly the same model, make, purchased the same day. This phone was a bit more lucky, after calls with carrier help center, resetting network settings, migrating to another phone and back – the issue seemed to go away. Almost. The UI still is messed up. Some sim settings are missing. Rare signal drops. Waiting for new google pixel release or something. Fed up with this nonsense.
Apple and AT&T were useless with this issue. I went in to both for a total of 11 visits over 4 months with nothing from either. Apple offered me a 400 repair and AT&T told me to just upgrade (phone was 13 mos when it started). That would have locked me in there another three years. No thanks based on principle. I had to go to another carrier and get a new line of service for my daughter. So I am currently paying for two lines for her. Once the contract is up with AT&T I’ll be moving the other 4 lines to the new carrier as well. Not sure how a eSIM breaks after an update. Apple told me the tray that holds the eSIM is broken. Hmm is this a digital tray? 400 for a fix.
I had the same problem with my 14 pro. Out of extended warranty and I had to get a new phone. I always kept the phone in an Otterbox Defender case, and I don’t recall any significant drops. But, I suppose that any unlucky small drop could cause a micro fracture, that with time and heat can expand. Phones can get warm during an upgrade, so maybe the heating during the upgrade expanded the micro fracture enough to kill the phone shortly thereafter. Or maybe the update is just bad news.
I faced similar issue in iPhone 14 Pro Max.
“add eSIM” option not available under “Cellular”
Under the settings > Cellular option itself greyed out and after update to 18.0.1
Same for me
i can not add an esim as the option add esim disappeared after ios 18 update
Yes, I have the same problem. Have you resolved it?
Yes
Exact same problem
No eSIM no Physical SIM detection
Location
iPhone eSIM erased after iOS 18 Update
