Assistive Touch in iPad OS 17.7 not Working on iPad Pro M4
Contacted Apple once on this issue; being told to restore the tablet to address the issue. Did that today but still issue unresolved! Please help!
Hi lawrenceoei
welcome to the Apple (user-to-user) Community!
Re: Assistive Touch in iPad OS 17.7 not Working on iPad Pro M4
Wondering if it has been working ok before, and has stopped working, or if this is the first time you are intending to set-up and use Assistive touch.
Also, wondering what happens when you try to use Assistive touch, is there an erroir message that many help pin-point the cause.
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Trouble-shooting:
Below are a few things you may want to try, if you haven't already:
✽ Open Settings > Accessibility > Touch > AssistiveTouch.
If Assistive touch is on, turn it off, wait awhile, and then turn it back on.
or
If Assistive touch is off, turn it on, set it up if needed, and customize AssistiveTouch to suit. For tips: see how to: Use AssistiveTouch on iPad - Apple Support
or see the video:
https://www.youtube.com/watch?v=_j4-NTg3QsE&list=PLIl2EzNYri0cLtSlZowttih25VnSvWITu&index=22
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✽ If you still need help: Try restarting your iPad (deletes temporary files, re-establishes connections, may update recent setting changes, often restores order if something is not working. If needed, see how to: Restart your iPad - Apple Support
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✽ If restarting hasn't helped:
Try: Settings > Accessibility > Touch > AssistiveTouch.
Now scroll down and tap on the "Idle capacity" option
Try dragging the slider-button to change it,
eg: so it is on the right of the middle ... or you could just drag it back and forth.
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✽ Make sure the screen is clean, and is not obstructed by the case.
As you have an iPad Pro (M4) with nano-texture glass, learn how to clean the display.
Other tips: How to clean your Apple products - Apple Support
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If more help is needed:
If iPad Pro is still under warranty:
One stop for technical support, Apple hardware service, and software support.
Call Apple Support at 1-800-APLCARE (or use the app)
or
See a list of Apple phone numbers around the world to contact Apple again:
Contact Apple for support and service - Apple Support
else:
You may want to contact Apple's Accessibility Support Team:
How to contact Apple for accessibility support - Apple Support
All the best :-)