How can I resolve Apple Account association issues on my iPhone?

iPhone 13 Pro Max running iOS 18.0.01


The full warning which I just got when updating to iOS 18.0.1 is:


This Device is Already Associated With an Apple Account

If you turn on Automatic Downloads with your Apple Account, you cannot auto-download or download past purchases with a different Apple Account for 90 days.

The choices are: [Cancel] or [Transfer]


I purchased my iPhone from a friend who is "Apple knowledgeable" and he swears he went through all the steps Apple recommends before selling the iPhone to me but to me this alert would seem to indicate that the iPhone is in some way still associated with his Apple Account and I have no idea what to do or whether to click on [Cancel] or [Transfer]. Assuming [Transfer] would transfer the iPhone to my Apple Account, this would seem to be the appropriate choice but I welcome advice as to whether that is the correct choice.


Many thanks for any assistance.


[Re-Titled by Moderator]

iPhone 13 Pro Max

Posted on Oct 4, 2024 9:12 AM

Reply
Question marked as ⚠️ Top-ranking reply

Posted on Dec 11, 2024 1:47 AM

I’ve selected both cancel and transfer and still see this multiple times a day!!

135 replies
Sort By: 

Mar 6, 2025 10:16 PM in response to françois229

So tired of cancelling a transferring this message and have tried everything else suggested that I tried this - to **** with what I lost. As it turns out, all I lost was my personal phone configuration, my alarms, timers etc, biggest pain was I had to re load my payment cards to Apple Pay but the other things in my wallet were still there. All contacts, games, app content remained the same.

The biggest thing is it seems to have worked - so far - I haven’t had the message in 24 hours.


Thank you.


Reply

Oct 11, 2024 7:42 AM in response to Room101A

Refer to this support article about that message —> View and remove your devices that are associated with your Apple Account for purchases - Apple Support

‘When you try to associate a device that was previously associated, you might notice a message that says, “This device is associated with another Apple Account. You cannot associate this device with another Apple Account for [number] days.” You might need to wait up to 90 days to associate the device with a different Apple Account.’


New in 2024: It used to be Apple only talked about restricting app downloads and streaming for 90 days.


OLD POLICY

See and remove your devices that are associated with Apple ID purchases - View and remove your devices that are associated with your Apple Account for purchases - Apple Support - Read "More about associated devices" at the end where it refers to the 90 day wait. This applies to re-downloading past purchases (you can make new purchases), automatic downloads, and iCloud based services such as Family Sharing, Match, and Apple Music.


Reply

Feb 6, 2025 6:17 PM in response to Room101A

I’ve been having this issue for 9 weeks now, on an iPad that I bought new in 2021 and that no one else uses. I’ve contacted apple support about it, and ironically, I got the message as soon as I restarted the iPad per their instructions. It happens multiple times a day—when I’m browsing the internet, when I’m using an app, when I’m checking my email, when I’m streaming a video. I’ve selected “Transfer”, I’ve selected “Cancel”, but no matter what it keeps happening. Will it go away?

Reply

Feb 28, 2025 8:31 AM in response to STB-22

Thank you for this. This is the only thing I’ve seen that might help with the annoying, long-lasting bug. It’s weird that Apple seems so clueless or apathetic about it - I guess it simply hasn’t been widespread enough to get onto their radar. I’m stepping through the apps on my phone that might be the problem. It’s definitely NOT that I’m using a device previously used by someone else. I am not.

Reply

Oct 4, 2024 9:24 AM in response to Room101A

He may have signed his account out of that phone, but I don't think he has removed/deleted it from his Apple ID account yet. His account should have a list of devices still associated with his ID and he needs to remove your phone from that list. There is nothing you can do on your end other than ask him to look again.

Reply

Dec 27, 2024 12:32 PM in response to InvestBling

I have been getting this too since the 18.1.1 iOS update to my 2018 iPad Pro 12.9" and I suspected that it was something to do with that update. I bought this unit around 2019 and it was either new or refurbished directly from Apple (don't remember).


It does not tell you the existing account or the new one, and not knowing, I was concerned it was a virus trying to have me transfer the account to a hacker's Apple account, but this post gave me the confidence to click Transfer. I clicked Transfer and it is still registered to me. :-)


Reply

Dec 27, 2024 4:42 PM in response to Storm_288

I agree. Spent waaay too long on Chat 'customer support' with an 'agent' who clearly had no idea what it was or how to fix. I was told that the 'solution' was to download all my apps that have been stored in the cloud. Sounded sus to me, but I did it anyway. no effect, naturally. Still getting the message multiple times each day. Clicked "Transfer" or "Cancel" multiple times. Turned my phone off and back on, looked for a software update, logged into Apple on the web. Nada.

Reply

How can I resolve Apple Account association issues on my iPhone?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.