How do I enable iTunes and App Store?

I need my Apple ITunes and App Store back I can’t download I can’t update my app


[Re-Titled by Moderator]

iPhone 15 Pro Max, iOS 18

Posted on Oct 10, 2024 12:13 PM

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Question marked as Top-ranking reply

Posted on Oct 10, 2024 7:00 PM

Hello,


If a message says 'Your Media & Purchases account has been disabled' - Apple Support or "You cannot login because your account has been locked”, this is not something anybody on this forum can resolve for you. You might be able to request reactivation by tapping Continue right from the alert. If that does not work, Apple provides a link with three options for this specific issue. Tap or click here and choose the self help method, or a contact option ➞ https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362 .


or for additional telephone contacts refer to: Contact Apple for support and service - Apple Support



2 replies
Question marked as Top-ranking reply

Oct 10, 2024 7:00 PM in response to omilelewe

Hello,


If a message says 'Your Media & Purchases account has been disabled' - Apple Support or "You cannot login because your account has been locked”, this is not something anybody on this forum can resolve for you. You might be able to request reactivation by tapping Continue right from the alert. If that does not work, Apple provides a link with three options for this specific issue. Tap or click here and choose the self help method, or a contact option ➞ https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362 .


or for additional telephone contacts refer to: Contact Apple for support and service - Apple Support



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How do I enable iTunes and App Store?

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