How to completely remove all settings and accounts from Outlook for iphone app

Question

Level 1

18 points

How to completely remove all settings and accounts from Outlook for iphone app

Got a new colleague and we are not able to remove the Outlook account from her last employer. We have also tried to delete the outlook app and download ut again from App store.

What happes after download and starttup of the new Outlook app is the logo and login form of her former employer still turns up. We would like to get an option to add a new account. The IT department of her former job says they have deleted her account on their servers. I guess thats their exchange servers.

Posted on Oct 10, 2024 12:54 PM

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Answer 1

AlWeir

Level 4

2,388 points

Oct 10, 2024 2:39 PM in response to eflaten

Turn the iPhone off completely and then restart it.

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Answer 2

eflaten Author

Level 1

18 points

Oct 10, 2024 2:07 PM in response to AlWeir

Hey AlWeir and thanks for quick reply.

Do you mean the app "Mail". Apples included mail-app?

If so. Should I go to Settings>Apps>Mail>Mail-accounts and delete it there?

Or do you mean I should go to into the app "Outlook" and go on settings in that app?

The problem is that the settings in Outlook can't be reached because Outlook first wants to login in to the old account. So the settings are not available.

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Answer 3

AlWeir

Level 4

2,388 points

Oct 10, 2024 2:25 PM in response to eflaten

eflaten wrote:

The problem is that the settings in Outlook can't be reached because Outlook first wants to login in to the old account. So the settings are not available.

Delete Outlook and reinstall it

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Answer 4

AlWeir

Level 4

2,388 points

Oct 10, 2024 1:24 PM in response to eflaten

Remove them from Mail in the app>Mail Accounts>Email Name (Click on it)

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Answer 5

eflaten Author

Level 1

18 points

Oct 10, 2024 2:30 PM in response to AlWeir

Tried to delete it and reinstall. The old account turns up again with the logo of old employer. Login to the old employer is what turns up when starting up Outlook.

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Answer 6

eflaten Author

Level 1

18 points

Oct 10, 2024 2:45 PM in response to AlWeir

I will try on that phone over the weekend. Not shure if that has been tried. Thanks.

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