You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

iPhone 16 pro can’t focus for biometric confirmation for banking apps

Hello, i just got iphone 16 pro but i m unable do login my bank apps because for the biometic confirmation,only portrait camera open which can’t focus close object, so can i get any help regarding this

iPhone 16 Pro, iOS 18

Posted on Oct 11, 2024 8:43 AM

Reply
Question marked as Top-ranking reply

Posted on Oct 13, 2024 6:34 AM

I also facing same issue with iPhone 16 pro max.I have 4 bank accounts and in every bank application I am suffering same issue.

MCB Bank ( Muslim Commercial Bank)

JS bank

Meezan Bank

Faysal Bank

63 replies

Nov 26, 2024 4:17 AM in response to Zeeraj07

Banking apps use the ultrawide lense for biometric verification. And because 16 pro lineup has an upgraded 48MP ultrawide lense, the verification cant continue because the apps need to be updated to support the new lens.


It will get fixed once the app developers rewrite some code. Not Apple's fault.


I have 16 Pro Max and facing this same issue. I would say wait until the app developers start updating the apps.

Oct 15, 2024 4:17 PM in response to Zeeraj07

I’m on the same bus as you all. I have a cheaper andriod phone for such backup incase of any app issues. Such biometrics is so frustrating. Some apps dont use for example Faysal, BOP, Silkbank.

i have Alfalah, HBL, Jazz cash and easypaisa. Not worried for the later two but really hope fix comes soon.

Does not happen with older iphones I think

iPhone 16 pro can’t focus for biometric confirmation for banking apps

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.