EID is blocked, hence eSIM can't be configured on my new iPhone 16.

Finally Airtel resolved my issue yesterday. They had sent the request to their technical team 2 weeks ago to unblock my EID. Upon one follow-up from my side, they managed to addressed this issue. My eSIM is now activated on my iphone 16 pro max.

This is a user to user forum, no one here can help with your issue.

If you bought this phone used, you got scammed, the phone is most likely stolen and the carrier has blacklisted you. Try to get your money back from who ever sold it to you.

Go to nearest Airtel store tell them clearly that Airtel has blackliested your Eid , ask them send the email to Their respective head or whomever who are capable of unblocking, within 24hrs reach them out again for change to eSIM they will do it

Are you sure that this reseller is an authorized seller? The phone was reported as lost or stolen to the carrier and they put the lock. Apple does not do this.

And as we have said, that is not true. If it’s been blacklisted, the carrier who blacklisted it in the first place will need to remove it from that list.

giridhara227 wrote:

No resolution yet!!

Apple support is trying their best to get it rectified...

Hope we get early resolution as it is more than 10 weeks...

Apple can’t do anything about it. Apple does not blacklist phones, the cellular carriers do.

This issue is from Airtel only

ask them to send a mail to their heads who is capable of unblocking eid

i had same issue got resolved it

No I argued with the Airtel carrier and then sent a mail after 24hrs it’s unblocked and then I could activate my esim

Call airtel call centre or go the their store. Argue with them as they won’t accept it is their mistake. Show them this thread if they are still not convinced. They will send email to their tech team regarding this issue and within 4-24 hours the block will be removed. It is 100 percent airtels doing. Apple has nothing to do here.

Is this issue with the iPhone model number origin outside India, especially US/Europe?

Hi Kiran, Yes, Airtel Store escalated my issue to technical team, who managed to solve it.

Apple doesn't blacklist their phones, the phone company does when the phone is reported stolen.

What was the name of the store you bought it from and where are you located?

How did the screen get damaged?

The carrier is incorrect, Apple does not block phones. Unfortunately with the damage done to the screen, I doubt they would let you return it under warranty. You will have to work this out with Airtel, there is nothing Apple can do for you.

Hi I am using iPhone 15pro USA version in India I’m using a Airtel physical sim my old phone I’m trying to convert eSIM error will comes like Eid number blocklisted if I’m trying anther network like jio its works right now I’m convert to jio all my sims right now I’m facing network issue I need to port to Airtel network same thing happen if connect to Airtel support they said issue is apple side if call apple costumer care there is no issue in ur phone