You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
-iPhone12
-IOS18.1 (up-to-date)
-iCloud signed in, account was registered when I was in Hong Kong.
-iPhone bought in Hong Kong, but I now live in the UK.
I can add debit/credit cards but there is not an option for me to add travel cards like others. I am planning to add a Japan travel card.
iPhone 12, iOS 18
Please follow this path,
iPhone > Settings > Wallet & Apple Pay > scroll down > Express Transit Card > Do you a payment method showing? What is selected?
Are you in one of these areas?
>>United Kingdom
*Express Mode supported.<<
That may not be possible in some instances. You probably have to change your region and add a payment method issued in that country to your Wallet.
For example, here are restrictions for Hong Kong and China.
>>
Add a transit card to Apple Wallet - Apple Support
What is the region set for on your iPhone. Please review the Apple Support article I linked below. The explains how to change regions, languages etc. After changing the region, please restart your iPhone.
Confirm your region is set correctly.
Change the language and region on iPhone - Apple Support
I am located in London.
My Express Travel Card is set to use one of my debit cards in my wallet. It is set by Wallet & Apple Pay > (tap on one of the cards) > set "Express Travel" option to "ON".
If I tap the travel cards section under the "Wallet & Apple Pay", I can change my express travel card to another card I have added. There is also no option to add cards there.
Beta versions of software may disable specific features. It’s never advisable to use beta software on your primary device.
Do you have a payment method added to your Wallet yet? Is your Apple ID a Hong Kong ID or for UK?
My Apple ID is a Hong Kong ID, with payment methods linked to Hong Kong-issued credit cards.
In the Apple Wallet on my phone, UK-issued credit and debit cards were added without any issues.
I thought having a Hong Kong ID might be causing the problem, so I signed out of my Apple ID on the phone and signed in with a UK Apple ID, which is linked to a UK PayPal account as the payment method. However, the option to add travel cards still does not appear.
edit: after I signed in with a UK apple ID, I did not restart the phone though..
So, I’m confused. UK transit companies support payment methods and you have two in your Wallet app and they’re setup and one is selected for Express Transit. Does your Chase card not work? UK currently does not have another payment form it accepts in Apple Wallet.
Thanks for your reply.
The region is already set to United Kingdom (snapshot below). (So no changes made)
What iOS version are you on, 18.0.1 or 18.1?
IOS 18.1 (22B5075a)
I tried to add the travel cards yesterday, but it didn’t work. Then, I updated my iOS to see if that would fix the issue, but it did not.
Yes, my Chase card works fine (my another debit card also worked well) for express transit. I hope to add other countries' travel cards to use in other countries.
Can only add credit/debit cards but cannot add travel cards to apple wallet in the UK (iPhone 12)
