I am writing to express my extreme dissatisfaction regarding the
ongoing issues I have experienced with my iPhone 16 Pro Max (1TB),
purchased in September 2024. As a loyal Apple customer for many years, I
have always trusted the quality of your products, but this recent
experience has been deeply disappointing.
Shortly after purchasing the phone, in October 2024, I noticed a
persistent problem with the screen. Specifically, vertical lines would
partially flash when the phone was picked up or unlocked. Initially, I
contacted Apple Support and scheduled a Genius Bar appointment. However,
I canceled the visit, assuming it might be a software issue, and
decided to wait for the next iOS update.
After updating the phone, I was disheartened to find that the issue
persisted. Today, I finally decided to return to the Apple Store, where
the screen was replaced after a two-hour repair. Unfortunately, only a
few hours after the repair, I noticed that the flickering issue is still
present. Additionally, the screen is now unresponsive when performing
actions such as a long press on WhatsApp.
This is simply unacceptable for a premium device, especially one
priced at the level of the iPhone 16 Pro Max. It is frustrating that a
brand-new phone, purchased only a few months ago, is exhibiting such
persistent and unresolved issues. Furthermore, I have since learned that
there are over 383 customers experiencing the same screen issue,
suggesting this may be a widespread defect.
I am extremely disappointed with this experience, as it does not
align with the quality and reliability I have come to expect from Apple
products. I expect a company of Apple’s stature to take customer
satisfaction seriously and provide a swift and permanent resolution to
this issue.
I request the following:
- A replacement device, as the current phone appears to have a manufacturing defect.
- An investigation into whether this is a recurring issue with the
- iPhone 16 Pro Max, as other customers seem to be facing similar
- problems.
Please address this matter urgently, as I cannot continue to use a
device that fails to meet basic functionality expectations. I trust that
you will provide a resolution that reflects Apple’s commitment to
quality and customer satisfaction.