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Unauthorized $19 charge from 'smarty-pants' on my Card only linked to Apple Account.

I have money coming out of my account for $19 from a company smarty-pants. Can you please check on it and cancel it because I have no idea what it is.


[Re-Titled By Moderator]

iPhone 15 Pro Max, iOS 18

Posted on Oct 19, 2024 12:54 AM

Reply
5 replies

Oct 19, 2024 8:47 AM in response to Lyndaboyington

The support article If you see 'apple.com/bill' on your billing statement - Apple Support explains how you can check your iTunes and App Stores purchase history, cancel subscriptions, and track possible sources of unrecognized Apple charges you may see on a bill. These may be purchases by Family Sharing members (you should see a receipt), others sharing your card (such as a spouse or a second Apple Account you have; you may not see a receipt). The article also provides a specific link for contacting Apple if you cannot trace the source of charges. If you use Apple Card you may find this document helpful too ➞ If you see an Apple Services charge you don't recognize on your Apple Card - Apple Support


Also note this service: View your App Store and iTunes Store purchases directly from your financial institution - Apple Support

"When you sign in to your financial institution website or mobile app and view your recent purchases from the App Store, iTunes Store, Apple Books, or for Apple Music or iCloud services, you may see an option—such as View Receipt—that allows you to view more details about your transaction."


Other possibilities to consider (not all may apply in your situation):

● Purchases can be made with your ID if your Apple ID is compromised (read what to do ➞ If you think your Apple Account has been compromised - Apple Support ) or somebody else has access to your device (require a purchase password as explained in this article ➞ Require a password for purchases in the App Store and other Apple services - Apple Support ).

● If you only see a charge in emails or texts that are not official Apple receipts, it is likely phishing attempts (see the article: Recognize and avoid social engineering schemes including phishing messages, phony support calls, and other scams - Apple Support ).

● If you are absolutely certain neither you, nor Apple, nor a Family Sharing member can account for a charge and it ONLY appears on a bill for a charge card you alone control, you may have been the victim of card fraud. Contact your financial institution.

● Small amounts of ~$1 may be an authorization hold that will be refunded (pending charge ➞ How apps, content, and subscriptions from Apple are billed - Apple Support ).

● Unanticipated amounts may be grouped charges ( How apps, content, and subscriptions from Apple are billed - Apple Support ).


If using Family Sharing and viewing purchase history under Report A Problem, make sure the “Apple ID” box is set to All.” If a purchase is listed in your purchase history and you want to ask for a refund, read this article about how to request a refund for apps or content that you bought from Apple ➞ Request a refund for apps or content that you bought from Apple - Apple Support


If a Family Sharing member made the purchase then you need to discuss this with that person. They would have to initiate any refund request.


If a reporting a problem request is unsuccessful or you have another issue you can also speak with Apple ➞ Choose your country or region - Official Apple Support

Select your country (if you do not see your country, also look for "other" regions; e.g., "Other Africa"), then "Choose a product". Click the "show" item under each category for more selections. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


Contact Apple for support and service ➞ "See a list of Apple phone numbers around the world."

Click here ➞ https://support.apple.com/HT201232



Oct 19, 2024 8:09 AM in response to Lyndaboyington

That doesn't matter. I asked if the charge line on your credit statement (or online) matches any of above. If it does, a crook has gotten your credit card information and is making fraudulent charges on it.


Verify that this purchase actually appears on your Apple account:


On your Mac

  1. Open the App Store app.
  2. Click your name at the bottom of the sidebar.
  3. Click Account Settings. You might be asked to sign in.
  4. On the Account Information page, scroll down to Purchase History. Next to Most Recent Purchase, click See All.
  5. Your Purchase History appears.


Do you see a recent item for $19?

Oct 19, 2024 7:39 AM in response to Lyndaboyington

While Apple does own and operate this forum, nearly all responses are from other users. In other words, you're not talking to Apple here.


Other than that, Are you certain the charges are from Apple, and not a scam?


The Apple iTunes 866-712-xxxx Scam

https://finance.yahoo.com/news/check-credit-card-statements-scam-172745615.html


Does the charge line on your credit card statement match any of the following used by scammers?


These are all of the known scam charge lines. There may be more.


CHKCARDAPPLE COM BILL CUPERTINO CAUS

CHECKCARD APPLE COM BILL CUPERTINO CAUS

POS Debit APPLE COM BILL CUPERTINO CAUS

POS PUR APPLE COM BILL CUPERTINO CAUS

POS PURCH APPLE COM BILL CUPERTINO CAUS

POS PURCHASE APPLE COM BILL CUPERTINO CAUS

POS REFUND APPLE COM BILL CUPERTINO CAUS

PRE-AUTH APPLE COM BILL CUPERTINO CAUS

PENDING APPLE COM BILL CUPERTINO CAUS

Visa Check Card APPLE COM BILL CUPERTINO CAUS MC

Misc. Debit APPLE COM BILL CUPERTINO CAUS

CHKCARD APPLE COM BILL CUPERTINO CAUS

APPLE.COM/BILL 866-712-xxxx CAUS

APPLE.COM/BILL 866-712-xxxx, CA, USA

APPLE COM BILL CUPERTINO CA

APPLE COM BILL CUPERTINO CAUS

APPLE.COM/BILL INTERNET CHARGE CA QUAN B NGUYEN -88006

APPLE.COM/BILL IRL CORK

APPLE.COM/BILL wwx.aplle.cxx CA


(had to x out some of the last one to prevent it from being an active link)


If you have charges on your credit card for any of these charge lines, but no matching items actually charged by Apple, then your credit card has been compromised. Contact your card issuer. Have them reverse the charges if possible, then immediately cancel that card and have them issue you a new one.

Unauthorized $19 charge from 'smarty-pants' on my Card only linked to Apple Account.

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