You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

2012 Mac mini erase / reinstall issues

I have a fantastic 2012 i7 Mac mini, that has served me well for over a decade for specific tasks. I have two bootable SSD's internally installed, one of which has an old operating system and is used to re-open archived Final Cut Studio projects. The second boot drive is for more routine use, and runs Catalina, which is the latest OS that works on the machine. It's worked fine even in late 2023 when I shelved it for a while because I was working on a new M2 Mac mini I have. I recently set up the older Mac mini again. It now runs incredibly slowly - constant hanging etc. Just not usable. I followed the trouble-shooting instructions here:


Finding Hanging/Freezing in Catalina - Apple Community


Without any improvement, I ended up at the bottom of the list (I didn't create a new user - maybe that's my error). Anyway, finally I did a TM backup, rebooted in recovery mode, and went to erase the Catalina bootable SSD with the intention of a fresh start from the backup. When I tried to erase the drive I got a message:


"The volume "NAME" on disk3c5 couldn't be unmounted because it is in use by process 679 (kextcache)

Couldn't unmount disk. : (-698888)


Operation failed...


I don't know what to do now!

The computer runs well off the other bootable SSD running the old OS. My sense is the hanging is connected to the bootable SSD running OS Catalina specifically.


Earlier Mac models

Posted on Oct 29, 2024 5:11 AM

Reply
10 replies

Nov 3, 2024 11:51 AM in response to den.thed

This is becoming a saga.


I managed to reformat the drive to APFS (10.15.7). However I have not managed to successfully install any OS onto the drive, nor to restore it from the Time Machine backup.


I made an Installer SD card from a download of High Sierra I had in the Applications folder of my laptop (Intel Quad Core i7 running Ventura). I could boot the Mac mini from it, use disk utility to format the drive as APFS but got this message when I tried to install the OS:



I tried this several times, including using different thumb drives etc


I tried to restore directly from the TM backup. It was far too fast, and the computer doesn't really start up from it - something wrong there. Ideally I want to do a clean install anyway.


Then I made a new Installer using a copy of Catalina I had previously downloaded. I set it up, and left it overnight because I had other stuff to do. Upon return I got a message to say there was 3 minutes left of the install. I left it a further 2 hours, and it still was stuck with 3 minutes left. I cancelled it. Now I get this message:



...Volume contains a macOS or OS X installation which may be damaged.


In each case I follow the exact instructions from here:


Create a bootable installer for macOS - Apple Support


I cannot to my knowledge download fresh copies of the OS installers to my laptop (which is an Intel machine) because the OS is later than will run on the MacMini.


To recap - because I know this is hard to follow: I have a 2012 Mac mini with two internal SSD's. One runs El Capitan to support old Final Cut Pro projects I occasionally need to access. The other Ssd is for general usage and runs the latest OS the machine will support - Catalina in my recollection. The general use system was running incredibly slowly, and I've spent a week trouble-shooting the issue without improvement. So I reached the point of a fresh install. Which is proving far more difficult than it should be, in my opinion. Next steps?



Oct 29, 2024 6:08 AM in response to Ardpatrick

For starters, check the health of that SSD using > https://binaryfruit.com/drivedx

If the SSD is bad, replace that SSD, reinstall and migrate from your backup.


Because of the older macOS, it could be trying to use an older version of Disk Utility in Recovery mode.

Maybe try starting up in Recovery using Option-Command-R or Option-Shift-Command-R.

Use macOS Recovery on an Intel-based Mac - Apple Support

Oct 29, 2024 6:15 AM in response to den.thed

Sorry I didn't spot your post. To check the internal SSD using the software you suggest (which I already run on my M2 Mac mini) I guess I'd have to physically remove the SSD from the older Mac mini? I'd rather not do this if possible.


Is there any way to check the SSD over a network connection, or to start the computer in "Target Mode" - the old Firewire method?

Oct 29, 2024 4:38 PM in response to Ardpatrick

Unfortunately nothing is simple:


My attempt at reinstalling Catalina fresh from the internet stalled for hours on end. So I quit that and attempted to restore the HD from my attached TM backup instead.


I booted into Recovery mode and was asked to use Disk utility to erase the internal boot drive in question. However I don’t get an option for APSF!


I am selecting the correct drive, and have tried the ‘volume’ and the drive container (WDC WDS100…). In neither instance do I get a drop down menu offering APSF. I get options for flavors of HFS+. ExFAT etc, but no APFS. If I choose HFS+ it begins to restore the volume from the attached TM backup. But the drive was APSF before my troubles started. It’s an SSD.


A preliminary search doesn’t reveal clearly relevant advice. Help needed.



2012 Mac mini erase / reinstall issues

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.