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When I try to scan a document from my Canon TR7520 printer I get the following error msg.
You do not have the required privileges to access the specified folder.
Code:9,244,3
I can't figure out how to fix this. I am not trying to scan a folder, just a single page document.
What do I have to do?
[Re-Titled By Moderator]
iMac 24″, macOS 14.6
1. Change the Destination Folder:
• Open the Canon scanning software on your computer.
• Navigate to the settings or preferences section.
• Locate the option to specify the folder where scanned documents are saved.
• Select a different folder, such as your desktop or a newly created folder with full access permissions.
• Save the changes and attempt to scan again.
This solution has been effective for other users experiencing similar issues.
2. Modify Folder Permissions:
• Right-click on the folder where you intend to save the scanned documents (e.g., the “Documents” folder).
• Select Properties.
• Go to the Security tab.
• Click on Edit to change permissions.
• If your user account is not listed, click Add, enter your username, and grant Full Control.
• Click Apply and OK to confirm the changes.
Adjusting the folder permissions ensures that the scanning software has the necessary access to save files.
3. Disable Controlled Folder Access (Windows 10 and later):
• Open Windows Security by clicking on the shield icon in the taskbar or searching for it in the Start menu.
• Go to Virus & threat protection.
• Click on Manage settings under Virus & threat protection settings.
• Scroll down to Controlled folder access and click on Manage Controlled folder access.
• If it’s turned on, click on Allow an app through Controlled folder access.
• Click Add an allowed app and select the Canon scanning software executable (e.g., SCANUTILITY.exe).
This step allows the scanning software to access protected folders.
4. Run the Scanning Software as Administrator:
• Right-click on the Canon scanning software icon.
• Select Run as administrator.
• Attempt to scan the document again.
Running the software with administrative privileges can help overcome permission-related issues.
If the problem persists after trying these steps, consider reinstalling the Canon scanning software or contacting Canon Support for further assistance.
1. Change the Destination Folder:
• Open the Canon scanning software on your computer.
• Navigate to the settings or preferences section.
• Locate the option to specify the folder where scanned documents are saved.
• Select a different folder, such as your desktop or a newly created folder with full access permissions.
• Save the changes and attempt to scan again.
This solution has been effective for other users experiencing similar issues.
2. Modify Folder Permissions:
• Right-click on the folder where you intend to save the scanned documents (e.g., the “Documents” folder).
• Select Properties.
• Go to the Security tab.
• Click on Edit to change permissions.
• If your user account is not listed, click Add, enter your username, and grant Full Control.
• Click Apply and OK to confirm the changes.
Adjusting the folder permissions ensures that the scanning software has the necessary access to save files.
3. Disable Controlled Folder Access (Windows 10 and later):
• Open Windows Security by clicking on the shield icon in the taskbar or searching for it in the Start menu.
• Go to Virus & threat protection.
• Click on Manage settings under Virus & threat protection settings.
• Scroll down to Controlled folder access and click on Manage Controlled folder access.
• If it’s turned on, click on Allow an app through Controlled folder access.
• Click Add an allowed app and select the Canon scanning software executable (e.g., SCANUTILITY.exe).
This step allows the scanning software to access protected folders.
4. Run the Scanning Software as Administrator:
• Right-click on the Canon scanning software icon.
• Select Run as administrator.
• Attempt to scan the document again.
Running the software with administrative privileges can help overcome permission-related issues.
If the problem persists after trying these steps, consider reinstalling the Canon scanning software or contacting Canon Support for further assistance.
Check in your scanner setting to see what folder it is attempting to save the scanned document to. It is likely a Read Only folder, or one that you do not have permission to write to.
Thanks for all your help. Found my problem. It was in the application settings. Never had that problem before as the folder had the right permissions but scans suddenly were not going there. Settings appear to get changed somehow. Maybe in updates.
it likely refs to the folder that it will attempt to create the image that is the result of the scan
Or punt and get ViewScan.
Thanks Jim, it was in one of my settings.
Thanks, it was one of my setting had somehow gotten changed.
SIC (VueScan)… 👍
Scanning a document from my Canon TR7520 on my iMac gives "error code 244".
