You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

2023 iMac has too much beach ball happening

Helping my mom diagnose why her imac is running so slow. It's done this a lot though it's not 2 years old yet. Maybe a few suggestions would help.


OSX is up to date.


She doesn't do intense applications. Mostly email and browsing.


iMac

24-inch, M1, 2021

Chip Apple M1

Memory 16 GB

macOS Sequoia 15.1


[Edited by Moderator]


iMac 24″

Posted on Nov 9, 2024 10:21 AM

Reply
6 replies

Nov 9, 2024 10:34 AM in response to MissMyOldiMac

First, please never ever post personal information on a public forums. These include items such as:


  • Serial Numbers
  • E-mail addresses
  • Physical addresses
  • SS numbers
  • Passport numbers
  • phone numbers
  • etc..


I have asked the moderator to remove your SN info.


It will help us get a good idea of what is causing your problem if you provide a report of your system, that way we do not have to play 20 questions with you. The report we are requesting does NOT provide any personal information and is extremely safe to use. Please navigate towww.Etrecheck.com and download the free version of EtreCheck. Once you have you downloaded the app and installed it, please run the report and save it. This report will help us get a good idea what has been installed on your system and help us be able to diagnose what may be wrong.

 

When you have your report, you can attach it when you reply to this message and we can then review it and help you determine what is needed to get your system running well again. 

 

For instructions on how to download your EtreCheck report and attach it to your reply to this message please click How to use the Add Text Feature When Post… - Apple Community It is helpful to us if you download the report to your Desktop.

 


Nov 9, 2024 10:36 AM in response to MissMyOldiMac

Has she installed useless anti-virus or so-called "cleaning" apps? They are major causes of slowdowns on Macs with solid state drives like hers.


There is only one way for us to offer specific help slowdowns. If you want a data-driven evaluation in this setting where we can neither see nor touch your computer, please post an EtreCheck report. We can quickly and within the limitations of these forums help you determine what issues are at play without our playing a protracted game of "20 Questions" with you that could go on for days. 


EtreCheck Pro is available here:


https://etrecheck.com/index


The free version will do nicely for this purpose, although the app is worthy of our financial support.


We can see hard data about drive performance, software issues and interferences, and RAM usage. Etrecheck is the development of a long-serving and trusted ASC contributor. It is a reporting app, not a "fix-it” app, expressly for displaying information in these forums to help us help you remotely. It will not reveal any personal or secure information.


Please see this excellent user tip on how to post long text reports like EtreCheck's into a forum response:


https://discussions.apple.com/docs/DOC-25000021


2023 iMac has too much beach ball happening

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.