Cannot accept "New iCloud Terms & Conditions" on iPhone SE 2016, iOS 15.8.3

Hello,


I'm trying to accept the new iCloud terms & conditions on my iPhone SE 2016, iOS 15.8.3, but once I click on "Continue" the loading symbol shows up for a while, until it disappears and nothing else happens. I cannot go back either. The screen is just frozen and I have to kill the settings app in order to use it.


I have tried a hard reset and signing out of my iCloud account. Nothing changed.

I tried signing in https://www.icloud.com in the hopes of getting a prompt to agree to these new terms there but nothing happened.

I do not have multiple iCloud accounts setup under my Mail settings.

I do have the latest iOS available for this specific phone.


I'd appreciate any help I can get (outside of being told to switch to a newer phone. I love my SE, it's an amazing phone that fits my lifestyle.)

iPhone SE

Posted on Nov 16, 2024 3:36 AM

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Question marked as ⚠️ Top-ranking reply

Posted on Nov 19, 2024 5:38 AM

Hallo, I checked this with Apple and the matter regarding iOS 15.8.3 on older iPhones is being looked into. A solution should be forthcoming soon.

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Apr 3, 2025 10:39 PM in response to Aipi

Seems only those with up-to-date iOS versions can accept the new terms and conditions.

See: If you can't accept iCloud Terms and Conditions - Apple Support


Apple seems to have already allowed those with earlier versions to continue on using icoud without agreeing to the T&C.

System requirements for iCloud - Apple Support


Else: If needed: You can contact iCloud Support:

(There is a "Get Support" link (online chat, phone, eMail etc) at the bottom of their webpage (link below):

iCloud - Official Apple Support

or

Web-form for Feedback - iCloud - Apple

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Jan 23, 2025 12:17 PM in response to SquattingWheat

I also cannot accept “new iCloud Terms & Conditions.

I have an IPad mini with iOS 15.8.3. I am unable to get any more updates on this device.- purchased in 2016

I went to an Apple Store in Sydney Australia last week and spent 2 hours with 2 different technicians. No luck.

My IPad can not send or receive iMessages and can not sync notes or calendar.

This is super annoying and frustrating.

I will be very disappointed to find out if Apple does not try to find a solution to this problem. The IPad works perfectly well otherwise.

Thank you for allowing me to vent.



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Feb 3, 2025 12:19 PM in response to SquattingWheat

Strange thing. My wife with an iphone 7 on ios 15.8.3 has the same problem, no calendar sync and no way to approve the new icloud terms. But on an old ipad air 2 also on ios 15.8.3, no notification to aprove terms and so no icloud sy’c problem… ! Me I’m on an iphone 7 plus on ios 15.8 and same as the old ipad, no problem…Annoying…

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Feb 3, 2025 1:54 PM in response to Olivgol

Has she tried borrowing a newer device with ios18 from someone and signing into icloud.com with her account in Safari.

NB this is in Safari browser - do NOT sign into the actual device settings with her account!


She will need her old device to generate the 2 factor authentication codes.


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Apr 1, 2025 11:50 PM in response to intalex

Problem is persisting – even after installing iOS 15.8.4 on iPhone SE (1. Gen.).


Question/Idea: is known whether this bug is existing on all iPhone SE still in use – or only on some of them? Could it be that some kind of setting has an influence? Could be some kind of country specific setting, or some explicite app installed etc.? Is known whether apple knows (and is aware of) on which devices the problem exists? Or is apple knowingly and willingly ignoring the problem?

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Apr 3, 2025 12:40 PM in response to Aipi

I believe it's iPhones that ended on iOS 15 which means 6S/7/SE1 though not sure about iPads... but I imagine this "bug" occurs under specific circumstances (hence not widespread on every single device), my (unproven) guess is it happens when a user has multiple devices and gets the alert on all devices and once new T&Cs are accepted on another (higher iOS) device, the alert on the iOS 15 device simply remains stuck and neither clears nor proceeds with (re-)accepting the new T&Cs.


Very annoying that after enduring the alert for so many months and actually getting a new release, this bug has been completely overlooked in the release. I for one will upgrade from an iPhone 7 soon so not much longer to endure (and I guess Apple wins since they succeed with catalysing an upgrade)...

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Apr 3, 2025 4:19 PM in response to intalex

This can only be partially possible in the described way – and not only with newer iOS devices. At that time when this bug first occurred I had only an iPhone SE and an iPhone 5 in use (I have more iPhone 5 not in use). I did not have the 12 mini yet. I remember quite well that I was accepting the terms on iPhone 5 in use before accepting them on iPhone SE (and also on a Windows-PC with iCloud). It was several days later that I tried to accept the terms on the SE the first time. So it cannot be only newer devices to provoke that bug.


Btw.: what I did not (yet) is logging out of all devices and logging in again first on the SE. But logging out is not equal to "reject nT&C" (in a way that the have to be accepted again). I there a way to "manually reject the nT&C" after already having accepted them?


But maybe (I did not test this yet) a solution could be to log out from the device, remove the AID-user and log in with a different AID that did not yet accept the nT&C on another device. Then log out and again log in with the usual user. Don't know if that works – but if it could be a workaround ...

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Cannot accept "New iCloud Terms & Conditions" on iPhone SE 2016, iOS 15.8.3

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