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This week has stopped synchronisation of iCloud Drive and iCloud Photos on my Windows PC. I've found that new version 15.3.138 is unable to connect to iCloud. I've restarted PC several times and checked iCloud app settings. After several restarts iCloud app was unable to even log me in and all local data from iCloud Drive and Photos were deleted.
Has anyone similar problem?
iCloud 15.3.138
Windows 10 22H2 19045.5131
Windows, Windows 10 (19045)
I've called Apple support, advice to stop antivirus software, I've uninstalled antivirus (kept just Defender), problem persists. I can login in Windows iCloud app, but synchronization does not start, Initialization starts and nothing else happens.
And what is quite strange, when I access iCloud via web browser, I can login, but after few seconds (latest 1 minute) I'm disconnected :-(
I have this issue as well. Started last week for me, maybe the week before. I have uninstalled and reinstalled. Tested without an antivirus, on and off a VPN. My iCloud account will show the device in it lists, but nothing will sync. Had no issues before. not sure what version it started with, maybe even just when 15 was released, but currently running 15.3.138.
Windows 11 Pro 24H2 26100.2314
So the problem is with my Apple account, I guess. I've tried other account to use with iCloud app for Windows and it fully worked. Logged out from other account, logged in with my account, Initialisation started and that was all, nothing else. But if this computer works with other account, the problem is not in my computer.
I am having the same issue!
Check your logs here:
C:\Users\USERNAME\AppData\Local\Packages\AppleInc.iCloud_HASHCODE\LocalCache\Local\Logs
In it, mine has the following:
CKW::iCloudAccount::RefreshBag AOSTransactionGetError was kAOSErrorInvalidCredentials - trying to launch control panel to show auth prompt
CKW::iCloudAccount::RefreshBag AOSTransactionGetError was kAOSErrorInvalidCredentials - trying to launch control panel to show auth prompt
CKWD::PCSIdentityManager::CopyIdentityForService Didn't get a service identity from the PCS framework
I've scoured the internet searching for these errors, but have only found others that have posted on the Microsoft forums. Apple says contact Microsoft support. Microsoft says contact Apple iCloud support. The cycle is endless which is really unfortunate. That being said, there is no fix for this until Apple releases an updated iCloud application.
Okay.. so it's working now somehow.
Here are the steps that I performed, your mileage may vary:
I don't have another account or Windows computer to try on, but it works just fine on my MacBook Pro. I can sync everything normally. Wonder if something is cached somewhere on the Windows computer that is preventing the account from initialising properly on the system. Stored data that it is seeing and cannot replace/overwrite. I have deleted all mention of iCloud and Apple I can find after uninstalling the app and still no luck, even checked Windows Credential Manager to see if a store credential there but I see nothing. I can log into Apple TV and Music just fine on this Windows computer, but the iCloud for Windows just does not want to communicate. Another oddity is at the same time, I could not connect to OneDrive either, but it just started working. Performed malware scans and nothing comes up. Not sure if it is the recent update to the iCloud app or Windows.
RESOLVED: Sometimes the solution is... just in front the nose. For years I used as my login name my iCloud email address (like mynickname@icloud.com) and as it was for long long years, I thought it's my primary login name - and it always worked quite well. But in reality my primary login name is my private email (like myothernickname@gmail_or_yahoo.com) that I used when I created my iCloud account (sometime in mid of 2010's).
So the solution (at least for me) is: DO NOT LOGIN with your iCloud email alias (something@icloud.com) but LOGIN with your primary account login name (your_original_login_name@otherdomain.com). And now iCloud app for Windows works!
And it was all the time in front my nose: when I was logging to iCloud via web browser, I could notice that primary login name (not alias) was written below my name...
What I understood, Apple has changed recently somehow it's terms and conditions and the one and only way to login is via primary login name, not via any iCloud alias.
Hopefully this will help you.
O MY WORD, the login's email field is case sensitive. I've literally tried EVERYTHING except that until now. I was using capitals in my email as that's what I always did and its always worked. It seems they stupidly changed the field to be case sensitive in 15.3.138.
nope, that's not my issue.
I'm going to end up uninstalling iCloud b/c THE LOGIN SCREEN continues to clog up my screen! Won't disappear. (fortunately I have 2 monitors...)
the specific error code I'm getting is "cannot contact the Apple Account server"
-- even though I've already logged into my Apple Account via the web.
it's a pain in the tush
iCloud on Windows 15.3.138 unable to synchronise
