Face Tune Scam!

Kaitlin5548 wrote:

I’m literally going through this at the moment! I cancelled my free trial through Apple (where I purchased the free trial) only to be charged $34 for renewing the subscription even though it’s cancelled through Apple. I’m so frustrated! They literally have in their refund policy that if you purchase through Apple to go into your settings/subscriptions to cancel it, not once mentions you also have to go to their webpage and cancel an extra subscription. Also says that we only authorise payments if we purchase through the webpage. They are very sneaky.

I’ve requested a dispute through my bank, so hopefully I’ll get my money back!

Apple needs to remove this app immediately from the Apple Store.

At any point in the free trial sign-up, did you enter your name and payment card details and CVV/CVC/CID?

If so, that’s a direct subscription. Not a subscription via the App Store.

The App Store does not provide your payment card details to the app vendor.

And again, Report a Problem to Apple in the App Store, and leave a review for others in the App Store.

If not listed at Apple and not listed at the vendor, this is probably payment fraud.

Contact your payment provider.

Beyond initiating the dispute with your payment provider, none of this is yours to deal with.

I’m working on a tip in this area: Billed, but you didn’t buy? - Apple Community

ayah150 wrote:

I received a receipt from the company and the payment as per my statement is deducted from them. I have read several reviews online and unfortunately I am not the only one facing this issue with them.

That would be between you and your payment provider, and then the payment provider and the vendor.

Report your concerns here to your payment provider.

Payment providers can choose to block vendors they deem problematic.

If you have downloaded a related app, you can also leave that app feedback for Apple on the app store web page for the app, as well as leaving a review for others.

Apple is unlikely to become involved in any purchases or payments made directly with the third-party vendor, and which is seemingly the case here. How Apple might (or might not) respond to any particular app feedback and reviews, only Apple knows.

But the discussion with the payment provider is the path to the money involved here.

I’m literally going through this at the moment! I cancelled my free trial through Apple (where I purchased the free trial) only to be charged $34 for renewing the subscription even though it’s cancelled through Apple. I’m so frustrated! They literally have in their refund policy that if you purchase through Apple to go into your settings/subscriptions to cancel it, not once mentions you also have to go to their webpage and cancel an extra subscription. Also says that we only authorise payments if we purchase through the webpage. They are very sneaky.

I’ve requested a dispute through my bank, so hopefully I’ll get my money back!

Apple needs to remove this app immediately from the Apple Store.