Unable to withdraw from savings

Not sure what steps to provide, my money goes over fine and the savings account literally has ALL my savings, so the one day I try to withdraw, guess what FaceID does not work. Tried skipping the FaceID and put my pin still nothing, it just continuously pops up “Payment not completed” message and goes back to double click keeping me in a continuous loop of nothing.

Talked to technical help who well couldn’t help after basic troubleshooting so has escalated.

This is definitely not a “phone issue”. I’m on the latest iPhone with the latest software but I let tech help walk me through all the various (time-wasting) steps so they can say they did what the manual tells them too and they can now escalate the issue.

I’m actually thoroughly disgusted that I’m going through this with my hard earned money that I now have no way of accessing for who knows how long.

Has anyone experienced the same and how long did it take to get the issue (which is obviously not on my end) resolved? Thanks.

And Apple instead of deleting comments, just get the issue resolved so there won’t be any comments to delete.