Apple M4 Keyboard Fault and Inadequate Customer Support

On the 9th November 2024 I took delivery from the Apple on line store of a new M4 Mac. On the 22nd November I contacted Apple to request a replacement keyboard because of a fault. In brief I then became a pass the parcel. I started with Sebastion on the chat line who allocated me case number, should anyone with a solution to my problem within Apple wish to follow the train of my negative experience?). I was the transferred to sales ,Ala agreed I should have a replacement and transferred me to Robert a Senior Adviser who transferred me to Lucas who transferred me to after sales who transferred me to technical support who referred me to a senior advisor Clarence, who currently hold the ticket for this issue.I started at 13 .36 and concluded at 19. 20 of continuous calls . On the 23rd Clarence called back and stated that they could not supply a replacement because no spare green keyboards could be found in the whole of the Apple network and that this was because it was a new product boxed with the computer. I was offered a complete computer exchange. However I needed to transfer the data from the machine before the whole lot went back. I pointed out I had no way of transferring the data because this was my sole machine. It was suggested that I purchase a hard drive to load the data onto then send the kit for an exchange. I refused stating why should I have to pay to solve a problem of Apple's making? I suggested a solution, simply take a new keyboard out of a box and send it to me and I will return the old one. Or let us do the exchange at a store and the data can be transferred to the new machine their. I was told that this could neither were possibleb. So, I asked to be transferred to a person who had the authority to make one or the other happen I was told no such person existed. The Apple solution was for me to buy a hard drive or wait to see when a new keyboard became available but no date could be given to do this. -Thus - I am asking this forum does anyone know of a human being within Apple that has the authority to solve my problem and --- no this message is not being typed on my brand new Apple keyboard because it has a fault!

[Edited by Moderator]