You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Can’t download App Store? Was available before ? Not a new phone?

Can’t download apps I see there are a lot of people having this issue?

iPhone 11, 17

Posted on Nov 25, 2024 6:45 AM

Reply
1 reply

Nov 25, 2024 7:17 AM in response to Emily9molly

You see many people having "this issue" but I have no idea to which issue you are referring. When posting here please be more descriptive of the problem, including the exact wording of error messages. This will speed up the process of us providing you with a solution.


If you are meaning the App Store app being missing, there are many posts, but also many providing the solution to this. Simply read the threads where somebody has posted about the issue.


If you cannot find your App Store app, this issue is mentioned in this support article --> Download apps and games on your iPhone or iPad - Apple Support


Certain built-in apps cannot be deleted so it is somewhere on your device. It can be hidden* by you, or by an administrator if your device is managed by an education or business institution. In the latter case you need to contact the administrator.


See if you hid it with restrictions:

Screen Time - Allowed apps Use parental controls on your child's iPhone and iPad - Apple Support

- "If you turn off an app or feature, it won’t delete it, it’s just temporarily hidden from your Home screen."

- Settings > Screen Time > Content & Privacy Restrictions > [Enter passcode] > Allowed Apps

- Settings > Screen Time, scroll down, then turn off "Share across Devices"


See if it is in your App Library -->

Organize the Home Screen and App Library on your iPhone [iOS14] - Organize the Home Screen and App Library on your iPhone - Apple Support


"Search for it ( Use Spotlight Search on your iPhone, iPad, or iPod touch - Apple Support ). Swipe down from the middle of any home screen and type the name of the app into the search field at the top of the screen. If it is in a folder, it will show the folder on the right of the app name after you tap on the app when it appears in the search."


"Reset the Home screen layout which will return the [app] to the home screen as long as it isn’t restricted. When you do this, it returns the home screen to out of the box condition and it will destroy any folders you had on the home screen. Settings > General > Reset > Reset Home screen layout."


* Use parental controls on your child's iPhone and iPad - Apple Support "If you turn off an app or feature, the app or feature won't be deleted, it's just temporarily hidden from your Home Screen."



Can’t download App Store? Was available before ? Not a new phone?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.