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Apple denied repair as device is tampered

I bought a Macbook air m1 from Amazon India 2 months back and recently its screen stopped working.

When I visited Apple authorised service center, they submitted my mac and after few days old me that my device is tampered and can't be repaired.

I didn’t made any customisations/modifications or tampered it. I even contacted Apple Support multiple times and today they denied any repair. Now I am stuck and apple is not repairing my MacBook. What should I do?

Please suggest.

MacBook Air 13″, macOS 13.7

Posted on Nov 25, 2024 10:54 AM

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Question marked as Top-ranking reply

Posted on Nov 25, 2024 11:10 AM

Go complain to Amazon India.

They sold you a used machine that had been tampered with.

4 replies

Apple denied repair as device is tampered

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