Can not change permissions on external RAID that uses OWC Softraid v 8.3

I have en external 8 drive RAID 5 drive all of a sudden I can only read from it and can not write to it. Ran disk utility first aid and it says can not fix. I have tried the usual get info and can change the permissions of the volume but not the enclosed folders. There is no place it says to do the same to all enclosed folders. I have a support into OWC but have not heard from them yet, hoping I can get a quick fix answer here.