Big Problems after update to macOS Sequoia

First: I'm a German and my English is not as perfect as I want. So please be gracious with your answers.


I used to use macOS Mojave (10.15.6) until the last days of October. But I had big problems with the "old" Safari and newer websites. Sometimes they even didn't open. I also used QuickTime Pro for video editing.


But I had to chose, wether I'll be up-to-date in the web or not. So I decided to update my iMac to Sequoia (Yeah, I now think I was a fool, updating from Mojave directly to Sequoia).


But now I have big problems, starting from strange behavior of my iCloud Drive (only from my iMac, not from my MacBook Air!) and endig with beachballing in the apps Pages and Numbers (other Apple apps I didn't test) and LibreOffice (7.1.4.2).


Maybe there was great change in some organizational structures inside the OS or some apps, maybe some "orphans", which were not deleted or transferred. This are only guesses.


I can't provide screen shots, every time I tried, I get beachballing. So I will try it with words:


In the sidebar of a finder window I have a circular diagram right beside the iCloud Drive description. WhenI put the mouse-pointer over this circular diagram it turned into a "i" within a circle. After clicking in the info sign, I see two starting (and never ending) file-moving processes, one uploading and one downloading. Beneath the downloading bar is written: 0 KB from 1 Byte and beneath the other (uploading) proceeding bar is written: 0 KB from 418 KB.


Furthermore I have some strange symbols inside Downloads- and the Preview Folders inside the iCloud Drive: Cloud symbols with a call mark within the cloud.


I hope that someone of you can held me.


Regards

Andreas



I use an iMac Retine 5K 27" 2019, 3,7 GHz 6-Core Intel Core i5, Radeon Pro 580X 8GB, 24GB RAM

iMac 27″, macOS 15.1

Posted on Nov 29, 2024 8:51 AM

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Posted on Jan 12, 2025 1:25 PM

Hi Tesserax, I will only say, that now all is fine with my Mac.


I had a long conversation with a nice guy from Apple support and he could help me with the problem.


The error was in a probably hidden file in my user folder, maybe because I updated from Mojave to Sequoia. This step seemed to be too big. I created a new user account on my iMac and from then on all went fine. But it was a lot of work to get all the files and folders from the old account to the new one. The last step was to download the latest macOS and to install it.


Now all seems to be perfect. I just wanted to tell you this "end of the story".


Thank you for all your suggestions and help. It is good to know, that there is always someone, who can help.


Greetings

Andreas

27 replies
Question marked as Top-ranking reply

Jan 12, 2025 1:25 PM in response to Tesserax

Hi Tesserax, I will only say, that now all is fine with my Mac.


I had a long conversation with a nice guy from Apple support and he could help me with the problem.


The error was in a probably hidden file in my user folder, maybe because I updated from Mojave to Sequoia. This step seemed to be too big. I created a new user account on my iMac and from then on all went fine. But it was a lot of work to get all the files and folders from the old account to the new one. The last step was to download the latest macOS and to install it.


Now all seems to be perfect. I just wanted to tell you this "end of the story".


Thank you for all your suggestions and help. It is good to know, that there is always someone, who can help.


Greetings

Andreas

Nov 30, 2024 6:03 PM in response to AndreasB

Ok, I had a chance to do a quick look at the report and below are my findings/suggestions.


  • Little Snitch, as you know is an application layer software firewall. No third-party firewalls are required for macOS and Apple also provides two (that are disabled by default). My concern from my last reply is that the issue you are having may not be Mac-related, but network-related instead. Removing (or at least temporarily disabling) Little Snitch would rule out it being the culprit.
  • DR Cleaner - macOS does NOT need any type of cleaner apps. Most of these tend to cause more issues than resolves them. In fact the following forum post should give you enough information about this app to remove it completely from your Mac: Remove Dr. Cleaner ASAP - Apple Community
  • At the time of the report, your Mac is running macOS Sequoia 15.0.1. I suggest that you update it to 15.1.1.
  • Finally, under the Diagnostics Information section, the lsd process crashed twice in the last 60 days. The lsd process stands for Launch Services Daemon, a core component responsible for managing app launching and document-to-app associations. Crashes in this process can lead to performance issues, such as high CPU usage and reduced battery life. However, with only two crashes, it should be monitored to see if they continue. If they don't reappear, you can ignore them ... but should they come back and often, further troubleshooting may be in order.


... so, the report came up pretty clean. However, see if you want to consider following my suggestions to see if they can help.

Nov 29, 2024 9:24 AM in response to AndreasB

Not to worry, your English is far better than my German. ;)


I believe what you are seeing is the result of syncing some of your Mac's data to iCloud, which may be more network related and not with your Mac's recent macOS upgrade.


But, to rule out any issues, I suggest that you create an EtreCheck report, and optionally post it here if you need assistance with interpreting its results. If you are not familiar with EtreCheck, it is a free troubleshooting app, created by a valued forum member, that greatly aids in diagnosing difficult Mac issues.


Ref: Using EtreCheck to Troubleshoot Potential Mac Issues

Dec 2, 2024 10:11 AM in response to AndreasB

Yes, I can actually read and write in German, but it is not my primary language.


Thanks for the images. Yes, this does appear to be a issue with your connection to the Internet.

  • The first symbol, with the text "iCoud synchronisiert nicht" (iCloud does not sync), indicates that there is a synchronization issue between your Mac and iCloud.
  • The second symbol, with the text: "Objekt wird geladen" (Object is loading), indicates the data transfers to/from iCloud is in-progress.


The issue now, is to try to locate where the bottleneck between your Mac and iCloud actually exists.


Let's start with does your Mac connect to your local network by Ethernet or by Wi-Fi? You responded to Barney-15E that your Mac is not connecting with a VPN, but is it still using some form of software firewall (other than Little Snitch)?


Regardless of how the Mac connects to the network, let's check which DNS servers it is using with the following command in the Terminal app: nslookup www.icloud.com


This will test the connection at the application layer and this is where client-server issues exist.


What you want to look for are the IP addresses listed after "Server" & "Address." These are either going to be local DNS servers on your home network, the ones assigned by your ISP, or commercial ones, like OpenDNS or Cloudflare. Regardless, they should be ones familiar to you. The result of this command should also provide you with the resolved DNS name of the iCloud server.


The other thing we want to check are all of the router hops between your Mac and iCloud to see if there are any excessive delays between them. We do this with the following command: traceroute www.icloud.com


Typically the first hop will be your local network router, the next will be your ISP's gateway. Each subsequent hop are routers between your ISP and iCloud. We are looking for either excessive times or complete failures.

Dec 1, 2024 1:35 PM in response to Tesserax

Okay, thank you for your suggestions. This is what I did: I deleted Little Snitch and Dr. Cleaner. Then I updated to macOS 15.1.1. I restarted 3 times (don't know why three times - anyway). But: The circular diagram right beside the iCloud Drive in the Finder-window sidebar is still there, after clicking it, there is one proceeding bar with the text: loading one object, 1 KB from 1 Byte and there are still (for example) in the Download folder four files with a call mark within the cloud sign (as before).

Then I deleted the Pages app and downloaded it from the App Store, same with Numbers. But nothing changed in Pages, whether I click into the document window, or in the sidebar or tried to click in the menu bar of Pages, I got beach balling between 20 and 50 sec. The same happens with Numbers.

Dec 6, 2024 9:39 AM in response to AndreasB

Thanks for providing the information. Ok, there is nothing wrong with your local wireless network or with your Mac connecting to it. That leaves us with the Mac itself.


At this point, I suggest that you contact Apple Support directly for further assistance with this matter. To do so, simply select the "Support" link on the lower left-hand side of this forum's web page. Good luck!

Dec 2, 2024 1:47 PM in response to Tesserax

Thank you, Tesserax, for your answer. To the second bullit: ("Objekt wird geladen") When I look to it two hours later, there will be no progress in the bar, still 1 KB from 1 Byte.

My Mac is connected by Wi-Fi, AirPort Extreme, which is connected by ethernet-cable to my router and uses the built-in firewall.

The answer to the "nslookup" Terminal command is:


iMac:~ andreasb**$ nslookup www.icloud.com


Server: 192.168.178.1


Address: 192.168.178.1#53




Non-authoritative answer:


www.icloud.com canonical name = www-cdn.icloud.com.akadns.net.


www-cdn.icloud.com.akadns.net canonical name = www.icloud.com-v1.edgekey.net.


www.icloud.com-v1.edgekey.net canonical name = e4478.dscb.akamaiedge.net.


Name: e4478.dscb.akamaiedge.net


Address: 23.67.164.4


****


Every hop, starting with number 5 lasts 15 to 20 seconds.


I hope you can decode the terminal responds. Thank you for your patient.


[Edited by Moderator]

Dec 4, 2024 5:47 AM in response to Tesserax

Hi Tesserax,


I today talk with my ISP and told about my problem. Unfortunately I had three (!) different people on the phone and everyone wanted to do something for me.


I don't no who made the right moves but now the traceroute command showed the following:


iMac:~ andreasbernau$ traceroute icloud.com


traceroute to icloud.com (17.253.144.10), 64 hops max, 40 byte packets


 1  fritz.box (192.168.178.1)  3.346 ms  2.289 ms  2.644 ms


 2  p3e9bf21c.dip0.t-ipconnect.de (62.155.242.28)  15.802 ms  10.362 ms  10.458 ms


 3  m-ec4-i.m.de.net.dtag.de (217.5.78.102)  13.315 ms


    m-ec4-i.m.de.net.dtag.de (217.5.69.158)  12.829 ms


    m-ec4-i.m.de.net.dtag.de (217.0.205.178)  12.237 ms


 4  80.157.128.31 (80.157.128.31)  14.048 ms  12.125 ms  14.648 ms


 5  mcn-b1-link.ip.twelve99.net (62.115.140.12)  13.137 ms


    mcn-b5-link.ip.twelve99.net (62.115.126.184)  12.156 ms  11.674 ms


 6  ffm-bb2-link.ip.twelve99.net (62.115.136.38)  16.972 ms  16.825 ms *


 7  * * *


 8  apple-ic-311712.ip.twelve99-cust.net (213.248.98.10)  25.809 ms  16.889 ms


    apple-ic-311711.ip.twelve99-cust.net (213.248.93.178)  17.274 ms


 9  itunespartner.apple.com (17.253.144.10)  17.246 ms !Z  17.352 ms !Z  17.091 ms !Z


iMac:~ andreasbernau$ 

Dec 5, 2024 8:44 AM in response to AndreasB

Before you try resetting either router, which one is performing as your network's "main" router? The FritzBox or the Extreme? If both are configured as routers, then you would have what is know as a "Double NAT" condition, which would not be efficient.


Thanks for clarifying that the Extreme is the only router providing the wireless network.


Once I understand which router is doing what, as far as routing, we can go on to recycling power to both of them ... and when we get to that stage, you will want to power both down (order doesn't matter.) Wait 3-10 mins, then power-up the FritzBox; again wait 5-10 mins to allow it to fully initialize. Finally, power-up the Extreme and wait for the Extreme's status LED to turn solid green.

Dec 5, 2024 5:46 PM in response to AndreasB

Thanks for the images. That cleared up both router roles in your local network. I now see that your FritzBox is your "main" router, and the the Extreme is configured as a bridge. That would mean any network device, like your Mac, connected to either the Extreme by Ethernet or by Wi-Fi will be getting their respective IP addresses from the FritzBox ... and this is the ideal configuration for these two devices.


Now, if I understand your last post, even with the correct local network configuration, your Mac is still having issues ... correct?


If so, and after you have power recycled both routers, it issue still exists, then the next step would be to check the wireless connection between your Mac and the Extreme.


To start that, let's check the "quality" of that wireless connection. To do that we need to gather some information from the Wi-Fi icon on the macOS menu bar.


Hold down the Option key, and then, click on the Wi-Fi icon. A drop-down menu should appear with a list of items. What we will be interested in are the following values:

  • Security = ?
  • Channel = ?
  • Country = ?
  • RSSI = ?
  • Noise = ?
  • Tx Rate = ?
  • PHY Mode = ?
  • MCS Index = ?
  • NSS = ?


Dec 2, 2024 4:44 AM in response to Tesserax

Okay, I will try to post some screenshots (see above, in the initial post I tried it, but it didn't work).

So, let's go:



This is inside the Downloads-folder in the iCloud Drive



This one I could produce yesterday evening. I hope you can translate this German text, if not, I will try:

iCloud doesn't synch

The communication with a helper app failed.



This one I made just now (13:41 in Munich, Germany)


I hope this is what you expected and you now can better help.



Dec 2, 2024 5:11 PM in response to AndreasB

Ok, I see a problem starting at the fifth hop. Once the trace leaves your local network, there shouldn't be any local network IP address along the way to the iCloud server.


Notice at hop 5, you are starting to see local IP addresses starting with 192.168.x.x. These should NOT occur unless there is something amiss with the path over the Internet. Personally, I have never come across this in my experience. FWIW, the "empty" hops are not necessarily an issue, but can represent a firewall is being used at that hop location that doesn't allow ICMP traffic (what traceroute uses.)


An excellent graphical tool, based on traceroute, is PingPlotter. I'll leave it up to you if you want to get it or not. The following reference is one that they provide to help you understand the results of a traceroute using their tool: https://www.pingplotter.com/wisdom/common-network-problems/

Dec 4, 2024 10:49 AM in response to AndreasB

Then the issue could either be your local network ... that is, between your Mac & the Fritzbox, or with the Mac itself.


Let's start with your local network. You mentioned earlier that this issue is only with this particular Mac, and that this Mac is connected to an Apple AirPort Extreme base station via a wireless connection. In turn that base station is connected, by Ethernet, to the Fritzbox gateway.


Do you have the Fritzbox configured as a bridge, or is the Extreme configured as such ... or neither of them so that they are both providing routing services?


Do you know the exact model of your AirPort Extreme? (Is it tall or flat, for example?)

Dec 6, 2024 9:52 AM in response to Tesserax

Cut both routers from power line. First the Extreme, then the FritzBox. After they were on power again, I checked the "quality" of the wireless connection in my network, as you suggested.


Here is what I found:



But the problem with the iCloud still exists:



But the Fotos app is syncing with the iCloud without problems.


[Edited by Moderator]

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Big Problems after update to macOS Sequoia

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