WiFi Calling Not Staying Enabled on iPhone 12

Question

Level 1

4 points

WiFi Calling Not Staying Enabled on iPhone 12

Hi Apple Community,

I’m reaching out for help with an issue I’ve been experiencing with WiFi Calling on my iPhone 12. Here’s my setup and what I’ve done so far:

Device: iPhone 12 (originally an AT&T phone, unlocked with no SIM lock or carrier restrictions).
Carrier: Metro by T-Mobile.
iOS: 18.1.1
E911 Address: Updated, and Metro by T-Mobile has confirmed it reflects correctly in their system.

The issue: WiFi Calling will not stay enabled. I’ve performed a reset of the network settings and contacted Metro by T-Mobile multiple times. They’ve assured me that everything looks fine on their end.

Other details:

My signal is weak where I live, so I rely on WiFi Calling for connectivity.
I have 3 other family members on the same plan, and their WiFi Calling works without any issues on their devices.

I’d greatly appreciate any suggestions or advice on what might be causing this issue and how to resolve it.

Thank you!

RD

iPhone 12, iOS 18

Posted on Nov 30, 2024 8:27 AM

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Answer 1

KiltedTim

Level 10

204,118 points

Nov 30, 2024 8:30 AM in response to RD-Johnny

Contact your carrier and ask them to re-provision your line. Escalate the call until you get someone who understands what that means.

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Answer 2

RD-Johnny Author

Level 1

4 points

Nov 30, 2024 1:18 PM in response to KiltedTim

Hi KiltedTim,

Thank you for the helpful feedback regarding re-provisioning the line.

I wanted to provide an update: I spoke with three different representatives at Metro by T-Mobile, and they confirmed that the line has been re-provisioned. According to them, the issue does not appear to be on their side but rather with the device itself. They suggested I try using a different device to resolve the issue.

Before making any changes to my device, I wanted to reach out to the Apple Community to see if there are any other troubleshooting steps or suggestions you might have for resolving this issue.

Your insights have been invaluable, and I’d greatly appreciate any additional advice.

Thank you!

Best regards, RD

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