I upgraded to a newer operating system, and that did not help. What else can cause this issue?
[Re-Titled by Moderator]
MacBook Pro 13″, macOS 10.15
I am having an identical issue with my 2017 MacBook. Quantum Fiber was installed Dec 30 and I can’t use my computer longer than 5 min at a time. I’ve tried every single thing I can. QF says they can’t do anything because it’s fine on their end. Have you found a fix?
I was able to login to my router but I do not have the expertise to update anything. It’s all Greek to me. I didn’t want to change anything and mess anything up.
The router is the one they gave us.
what is the status shown in
system Preferences > Network > Wi-Fi ??
Please describe your problem in more detail.
So you have a new internet service?
Sounds like a call to your service provider may be in order. Have you reached out to them yet?
It says that the computer is connected.
They say it's a computer issue - according to customer service at Quantum, their signal checks out as "just fine."
Please review how to do this again: "post the parameters"
Thanks
Well Wi-Fi 7 is what I now have. I wouldn't ask for that, but that's what Quantum Fiber is.
Yeah I just spent an hour on the phone again. They said there is no way to get 2.4 or 5 GHz and that basically I should just use a hotspot if I want to use my MacBook.
I think if you disable and then re-enable Wi-Fi, it should give you a new address and aviod the issue.
If not, Restart your Mac.
Internet connectivity issue on MacBook Pro with Quantum Fiber service
