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Someone in China or Taiwan or Hong Kong seems to have created an Apple account with one of my email addresses. They changed password, security question, date of birth, payment method since i received by email all these notifications. How can i delete this account since it is not mine?
[Re-Titled by Moderator]
Since it’s one of my email addresses, i received email notifications of changes made.
usually, Apple verifies accounts so this is strange. I tried to change the password but they ask for security questions (changed by the hacker/scammer) and it is all written in Chinese. So hope Apple can delete this account.
Apple Account creation verifies email account access, so this is probably a scam or other phishing shenanigans (not an actual Apple account, just made-up email chatter), or your own mail account has been breached.
Or if not, and simple, set up your mail server rules to delete any related mail that might arrive, and enjoy the rest of your day.
Or if real, you could conceivably use account recovery and then account deletion, but you'll want to re-secure your mail account and mail clients first.
Some of what you say is confusing.
You say they created the account, which presumably means you did not. If they could do that, how do you know all those details if you cannot get into the account?
Your underlying issue is the person seems to have access to the email account. You need to regain access to that. You should then contact Apple ans see if they can suggest something. You are basically in the position that a hacker would be in if you had access to somebody's email account but not their Apple Account and are now trying to get into their Apple account to do damage.
Read this document if you think your Apple ID has been compromised. --> If you think your Apple Account has been compromised - Apple Support
For iOS 15 or earlier, if you want to see if anyone else has access to your device or accounts, click here --> Checklist 1: Limit device and account access - Apple Support
For iOS 16 or later see how Safety Check on iPhone works to keep you safe. Safety Check for an iPhone with iOS 16 or later - Apple Support
Use the information in this document to check your Apple ID device list to find where you're signed in --> Check your Apple Account device list to find where you’re signed in - Apple Support
Related materials:
Personal Safety User Guide
Personal Safety User Guide - Apple Support
> open the Table of Contents and review the articles
A document with general information about security and your Apple ID --> Security and your Apple Account - Apple Support
Contact Apple for help with Apple ID account security. This page provides country-specific Apple Support contact information ➞ Contact Apple for support and service - Apple Support
Thanks, the scammer/hacker used an email address that is initially not linked to my Apple account (i use gmail for Apple account and my hotmail email address seemed to be linked to the Apple account since I received those notifications on my hotmail address. So im not technically trying to regain access to my Apple account since i initially didn’t have an Apple account linked to hotmail. I want to delete this account/unlink it to my hotmail. And hopefully, my hotmail has not been hacked.
You’re not likely ever going to get this Apple Account back, as you’ve seemingly lost control of it.
This is no longer your account, effectively.
If there are payment cards associated with the lost Apple Account, get those cancelled.
Get another Apple Account, migrate your devices to the new account, enable two-factor authentication, don’t re-use passwords, etc.
Unauthorized Apple Account creation with personal email address
