How do I cancel my Famio App subscription from the App Store?

I had already canceled this app and for some reason they are still taking money from my account. I want my money back

I need to cancel any subscription to the My Famio app as this was not requested

I had already canceled this app and for some reason they are still taking money from my account. I want my money back

This was advertised on Google free trail but once you register you want find how to cancel no contact etc or can be found on Apple proscriptions, they will continue to take money from from the card you have used. User please be aware of this scam. myfamio

I cancelled my subscription same day I subscribed but they have debited me twice, I want a refund

I had the same issues. I finally had an email with instructions.

If you started the plan on our website https://myfamio.com/using your bank card, the subscription isn't listed in your Apple ID/ Google Play account. Instead, please follow this link https://account.myfamio.com/login?source=support to enter your account and cancel the subscription. 

Kindly note that subscriptions are non-refundable according to our Terms of use: https://myfamio.com/terms-of-use. 

Hope our reply was helpful. If any questions remain, reply to this email to get in touch with a support agent.

Have an awesome day!

Famio Team

You need to determine if you started the subscription on their website or by an in-app purchase. Website subscriptions are managed by the Developer and Apple has no involvement. If you purchased the subscription in the app, then it is managed by Apple and you will be able to see it here and cancel it.

View or cancel app subscriptions on iPhone - Apple Support

If you do not see it there, then that means it is not being managed by Apple and you most likely signed up for a website subscription. Another way to tell is by how you became aware of this app. Many times you will see a link from a Social Media page or Web Advertisement that directs you to their site and you answer a few questions and choose your subscription. Many companies have subscriptions that they manage themselves, and also have app. Just because they have an app, does not mean Apple is managing the subscription . Other examples of companies where you can have a subscriptions directly with the company that Apple has no control over, even though they have an app, are Netflix, YouTube, Twitter(X), HBO, Walmart, and many more.

To cancel a Web Subscription with MyFamio, they list 2 ways that can be done on there website:

WEB CANCELLATION

Your subscription renews automatically at the end of each period until you cancel. You must cancel your subscription before it renews to avoid the billing of the fees for the next subscription period. If you purchased a subscription or enabled trial on our Site:

1 . Cancel your subscription purchased on our Site in your account:

• Open the “Web Profile”;
• Log into your Account;
• Navigate to the Subscriptions tab;
• Tap “Turn off auto-renewal”.

2 . cancel your subscription purchased on our Site via sending a cancellation request viaContact form.

https://myfamio.com/terms-of-use

Pearlz1234 wrote:

I cancelled my subscription same day I subscribed but they have debited me twice, I want a refund

Is your situation the same as others where they subscribed on their website and the subscription has nothing to do with Apple?

Subscriptions that are managed by able are seen here:

View or cancel app subscriptions on iPhone - Apple Support

Otherwise, it is not Apple that can help as you made that decision yourself to subscribe with the company directly, so the solution is to contact that company or dispute the charge with your payment method. That is true for any purchase/subscription you make with any company directly, without using an in-app purchase that is managed by Apple.

please cancel this application.i need to cancel any subscription to the My Famio app as this was not requested.pls i need my money back

Thank you for that. Would you be willing to share how you came across this website in the first place? This may help others to be more aware of links provided by posters on Social Media or possibly a website that popped up an advertisement that took you to that page. I suppose it is also possible to find a Google search that shows this site on top of the search list, but in any case, it appears that many have no idea that a subscription that was started and how to cancel it.

luitel224 wrote:

I need to cancel any subscription to the My Famio app as this was not requested

Review the information that has been provided. If your case is like others, then the subscription was started directly with the developer and bypasses Apple's ability to manage the subscription.

All the links are available there for you to cancel with the developer. Describe what you have tried and what has not worked.

If your situation is similar to the others, the subscription was made directly with the developer on their website and that bypasses Apple's ability to manage the subscription and any refunds would need to be requested on the same website where the subscription was started. Cancelling or deleting the app makes no difference in cancelling that subscription. You will receive the subscription charges whether you have the app or not.

Review the information that has been provided and was successfully used to cancel the subscription by going to their website.

anacita243 wrote:

please cancel this application.i need to cancel any subscription to the My Famio app as this was not requested.pls i need my money back

Please read the information provided. If your situation is like others, it has nothing to do with Apple. All the information is hear for you.

I need to cancel any subscription to the My Famio app as this was not requested

I canceled mine too, but they kept charging me, I've had to contact the credit card company.