Collection in Apple Business Subscription not loading on all devices

Question

Collection in Apple Business Subscription not loading on all devices

We have six iPads. I purchased a Subscription to Apple Business Essentials with two users, each assigned three of the six iPads. Four of the iPads across the two accounts have correctly provisioned and the collection I created with apps and settings was applied. However, the other two iPads, while they seemed to properly connect to Apple Business Manager, they are not provisioning with the apps and settings. ABM shows that they're supposed to receive the apps, but it's been several hours, and the apps won't install. Further, the "Essentials" app on the tablets, which did install, along with a Web Clip in the settings of the collection, doesn't show all the apps.

Any help or suggestions would be great!

iPad, iPadOS 18

Posted on Jan 22, 2025 2:41 PM

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Answer 1

varjak paw

Level 10

181,396 points

Jan 22, 2025 3:05 PM in response to stpaulsmilaca

I don't know if this will help, but just in case:

Monitor app installation status and track licenses in Apple Business Essentials - Apple Support

If not, I'd suggest contacting Apple Business Essentials Support:

Contact Apple for support with Apple Business Manager, Apple School Manager, Apple Business Essentials, and Pro Apps - Apple Support

You may be more likely to get help that way.

Regards.

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Answer 2

Allan Jones

Level 9

73,094 points

Jan 22, 2025 5:52 PM in response to stpaulsmilaca

There is effectively no help for Apple's business and educational initiatives in these suser-to-user forums. Apple won't reply here. The second link that varjak paw postes is probably you best option.

I understand that when a company signs up for Apple's initiatives, one person within the company is selected as support contact and has has the ABM Support contact information. Is that you?

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