Replacing broken keys on MacBook Air
I have a MacBook Air and five of the keys are gone and I try to put them back on, but it doesn’t work so I was wondering if I could get them replaced.
[Re-Titled by Moderator]
iPhone 13 Pro Max, iOS 18
Maybe....it depends.
If the laptop is still supported by Apple, then yes it should be possible to have the laptop repaired. While Apple may have replacement KeyCap kits & Scissor kits for most laptops, I'm not sure whether Apple or AASP techs are even aware they are available since I've seen numerous posts from users regarding Apple and AASPs replacing the entire Top Case/Keyboard Assemblies which is extremely expensive. Of course, if the mounting brackets or key switch in the key bay is damaged, then replacing the entire Top Case/Keyboard Assembly is the only repair option. It is also the only repair option if it is a 2018-2019 Intel MBAir which used a Butterfly mechanism.
If the laptop is no longer supported by Apple, then you can try finding them online. Keep in mind that with many of Apple's laptops, Apple may use keyboards from two different suppliers for each laptop model which means the KeyCap and Scissor mechanisms will be different. You need to make sure you get the ones for your exact model laptop AND for the exact Keyboard your laptop uses. It is not easy to distinguish between two Apple keyboard models since the differences can be extremely subtle. A good reputable vendor will make sure to provide clear details & instructions for properly identifying the correct part that is for your laptop.
FYI, the KeyCaps and Scissor mechanisms are extremely fragile & easily damaged. It can be tricky reinstalling the Scissor mechanism & reattaching the KeyCap.
You can have Apple or an Apple Authorized Service Provider (AASP) examine the laptop to see if they can reattach the key caps (most likely the keycaps are damaged), or provide replacement KeyCaps & Scissors. Worst case scenario they will provide a repair estimate to replace the entire Top Case/Keyboard Assembly.